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Offers Medical Certification Program which delays a shutoff, or restores service, when it would be life threatening or especially dangerous to the health of a permanent member of the houshold.

Offers Medical Certification Program which delays a shutoff, or restores service, when it would be life threatening or especially dangerous to the health of a permanent member of the houshold.

Provides a program that delays an electric service shutoff for 30 days when it would be life-threatening or especially dangerous to the health of a permanent member of the household. The program allows a customer to make payment arrangements. It does not reduce the amount owed.

Provides a program that delays an electric service shutoff for 30 days when it would be life-threatening or especially dangerous to the health of a permanent member of the household. The program allows a customer to make payment arrangements. It does not reduce the amount owed.

Issues an order that requires any PUCO regulated utility company to reconnect or maintain service (electric and natural gas) during winter heating season if the customer pays $175 plus any applicable reconnection charge not to exceed $36. During Winter Crisis, requires that any customer of a regulated utility company who has an appointment with a Community Action Agency will have their disconnection suspended for 5 days past the date of the appointment. Customers are required to enroll on a Commission ordered payment plan (winter heating season plan, one-sixth, one-ninth, or PIPP Plus if eligible). PIPP Plus Customers: PIPP Plus customers must pay the balance of the default by the due date of the next bill in order to get re-enrolled on PIPP Plus. Payment can be used to pay reconnection fees or deposits if client cannot get utilities connected at a new residence due to outstanding bills at the previous residence or poor credit.

Residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment may complete an application to avoid a utility disconnect for up to 30 days. The form may be used no more than 3 times in a rolling 12-month period.

Residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment may complete an application to avoid a utility disconnect for up to 30 days. The form may be used no more than 3 times in a rolling 12-month period.

Provides a 30 day disconnection delay for residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment in cases where disconnection would be hazardous to the health and safety of a permanent resident of the home. **Form must be completed by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife, or local board of health physician. *The form may be used no more than three times in a rolling 12-month period.

Provides a 30 day disconnection delay for residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment in cases where disconnection would be hazardous to the health and safety of a permanent resident of the home. **Form must be completed by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife, or local board of health physician. *The form may be used no more than three times in a rolling 12-month period.

Provides cooperative electric utility service. No membership fee. May provide rebates for replacement of water heaters, geothermal heating and cooling services.

Provides cooperative electric utility service. No membership fee. May provide rebates for replacement of water heaters, geothermal heating and cooling services.

Provides customer assistance with utility connection/disconnection, service or billing complaints, and a list of other service providers for price comparisons. Repairs exterior gas lines (from meter to gas main) and performs maintenance on the community wide-natural gas delivery system. Also provides basic consumer education regarding natural gas and its use.

Provides customer assistance with utility connection/disconnection, service or billing complaints, and a list of other service providers for price comparisons. Repairs exterior gas lines (from meter to gas main) and performs maintenance on the community wide-natural gas delivery system. Also provides basic consumer education regarding natural gas and its use.

Gives a medical certification delay to a shutoff for 30 days when it would be especially dangerous to the health of a permanent member of the household. Helps the household have more time to get financial assistance or make payment arrangements. Note: Medical certification delay does not reduce the amount the household owes.

Gives a medical certification delay to a shutoff for 30 days when it would be especially dangerous to the health of a permanent member of the household. Helps the household have more time to get financial assistance or make payment arrangements. Note: Medical certification delay does not reduce the amount the household owes.

Offers medical certifications to delay disconnection for those with medical conditions who require electricity to maintain their health. Individuals must request a medical certification form from AEP and have the physician complete it. Also provides third party notices.

State law prevents utilities from disconnecting a consumer's electric and natural gas services for nonpayment if a permanent member of the household has a medical condition defined as "especially dangerous" to health and the consumer has a medical certification waiver on file to that effect with the utility company. Medical certifications can be used to prevent a utility disconnection up to three times during a 12-month period or to reconnect service if the customer has been disconnected for no more that 21 days. Certification forms must be completed for each case of disconnection or reconnection. The waiver is valid for 30 days and forms are available from the utility. The certification must be signed by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife or a local board of health physician. Generally, the medical personnel fax or mail the completed form to the utility company. The responsibility for determining whether a condition warrants a medical certification lies exclusively with the medical professional - not the utility or the Office of the Ohio Consumers' Counsel (OCC). This determination is made by the doctor consulting with the patient. There are no income guidelines associated with the use of a medical certification waiver. The waiver can be used for either electric or natural gas utilities or both. Investor-owned water companies also offer medical certification waivers. For more details contact the OCC.

State law prevents utilities from disconnecting a consumer's electric and natural gas services for nonpayment if a permanent member of the household has a medical condition defined as "especially dangerous" to health and the consumer has a medical certification waiver on file to that effect with the utility company. Medical certifications can be used to prevent a utility disconnection up to three times during a 12-month period or to reconnect service if the customer has been disconnected for no more that 21 days. Certification forms must be completed for each case of disconnection or reconnection. The waiver is valid for 30 days and forms are available from the utility. The certification must be signed by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife or a local board of health physician. Generally, the medical personnel fax or mail the completed form to the utility company. The responsibility for determining whether a condition warrants a medical certification lies exclusively with the medical professional - not the utility or the Office of the Ohio Consumers' Counsel (OCC). This determination is made by the doctor consulting with the patient. There are no income guidelines associated with the use of a medical certification waiver. The waiver can be used for either electric or natural gas utilities or both. Investor-owned water companies also offer medical certification waivers. For more details contact the OCC.

Provides a program that delays an electric service shutoff for 30 days when it would be life-threatening or especially dangerous to the health of a permanent member of the household. The program allows a customer to make payment arrangements or get financial help. It does not reduce the amount owed.

Delays a shutoff for 30 days when it would be especially dangerous to the health of a permanent member of the household. Allows the household time to get financial help or make payment arrangements to pay off the past-due bill.