The Special Reconnect Order allows Ohioans, who are served by PUCO-regulated electric and natural gas utilities, to pay $175.00 to maintain, restore, transfer, or establish service, from October 14, 2024, through April 18, 2025. If service has already been disconnected, the utility can require a reconnection fee of no more than $36.00 upfront to restore service, during normal business hours. The company may bill the remainder of the reconnection fee, if applicable. To establish or transfer service, Ohioans can pay $175.00 in lieu of their security deposit. Any remaining amount would be added to the following billing cycle. Customers can pay the fee themselves, or apply for the Winter Crisis Program, if eligible, through their local energy assistance provider for a maximum benefit of $175.00. Ohioans who use the Special Reconnect Order are required to enroll in an extended payment plan for their remaining balance. Regulated natural gas and electric companies are required to offer the One-Sixth, One-Ninth, and One-Third payment plans, and PIPP Plus/Graduate PIPP Plus.

Identifies customers who use certain electrically operated life sustaining medical equipment in their home. Helps customers - for whom a service interruption could be immediately life threatening, or would make operation of necessary medical or life supporting equipment impossible or impractical - prepare for planned and unplanned power outages.

Provides 30-day emergency restoration of service for medical reasons. Customers must supply a medical certification form signed by their physician and enroll in a payment plan prior to the end of the extension. The extension may be renewed two times but cannot exceed a total of 90 days per household in a 12 month period.

Gas utility company. Emergency service 24 hours, call 877-542-2630.

Issues an order annually, allowing residential customers who are disconnected or being threatened with disconnection the opportunity to pay a designated amount to have their service restored or maintained. Also, customers requesting new natural gas or electric service, who have no previous balance with their utility, may establish service using the Special Reconnect Order (SRO). The Special Reconnect Order may be used once during each heating season, which runs from mid-October through mid-April.

Helps customers with severe health problems may have a licensed physician certify that for serious health reasons, service should not be disconnected for nonpayment for a 30-day period. Provides the household time to get financial help or make payment arrangements.

Provides cooperative electric utility service. No membership fee. May provide rebates for replacement of water heaters, geothermal heating and cooling services.

Offers medical certifications to delay disconnection for those with medical conditions who require electricity to maintain their health. Individuals must request a medical certification form from AEP and have the physician complete it. Also provides third party notices.

Provides customer assistance with utility connection/disconnection, service or billing complaints, and a list of other service providers for price comparisons. Repairs exterior gas lines (from meter to gas main) and performs maintenance on the community wide-natural gas delivery system. Also provides basic consumer education regarding natural gas and its use.

Helps Ohioans served by PUCO-regulated utilities reconnect or maintain electric and natural gas service during the winter heating season. Also applies to customers seeking to establish new electric or natural gas service provided they are served by PUCO-regulated utilities. Rather than paying the full security deposit that may be required for new service, customers can pay up to $175 and the balance above $175 may be charged to the customer on the customer’s next monthly bill.

Customers with severe health problems may have their physician or nurse practitioner submit written confirmation that the customer or someone else living at the property has a medical condition that would be aggravated if Aqua shut off the water (usually for non-payment). Once received by Aqua, a valid medical certificate gives the customer 30 days to pay the bill or to make payment arrangements.

Provides a 30 day disconnection delay for residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment in cases where disconnection would be hazardous to the health and safety of a permanent resident of the home. **Form must be completed by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife, or local board of health physician. *The form may be used no more than three times in a rolling 12-month period.

Identifies customers who use certain electrically operated life sustaining medical equipment in their home. Helps customers - for whom a service interruption could be immediately life threatening, or would make operation of necessary medical or life supporting equipment impossible or impractical - prepare for planned and unplanned power outages.

Evaluates cases involving: - A municipal Water Department billing dispute where the Water Review Board issued an unfavorable decision. - A medical certification in order to maintain utilities. - Tampering allegations. - Utility shut-offs by landlords in private landlord-tenant and subsidized and public housing. - Bankruptcy where Chapter 7 may be an option to keep utility service.

Offers Medical Certification Program which delays a shutoff, or restores service, when it would be life threatening or especially dangerous to the health of a permanent member of the houshold.

Gas utility company. Emergency service 24 hours, call 877-542-2630.

Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. A maximum of three medical extensions can be used within a rolling 12-month period.

Provides electricity to power life-sustaining equipment, such as a respirator or dialysis machine. Disconnection can be delayed by 30 days by completing a medical certification form.

Delays a shutoff for 30 days when it would be especially dangerous to the health of a permanent member of the household. It allows the household time to get financial help or make payment arrangements.

Provides a program that delays an electric service shutoff for 30 days when it would be life-threatening or especially dangerous to the health of a permanent member of the household. The program allows a customer to make payment arrangements. It does not reduce the amount owed.

Residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment may complete an application to avoid a utility disconnect for up to 30 days. The form may be used no more than 3 times in a rolling 12-month period.

Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. A maximum of three medical extensions can be used within a rolling 12-month period.

Identifies customers who use certain electrically operated life sustaining medical equipment in their home. Helps customers - for whom a service interruption could be immediately life threatening, or would make operation of necessary medical or life supporting equipment impossible or impractical - prepare for planned and unplanned power outages.