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4800 State Route 125, West Union, OH 45693
Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. A maximum of three medical extensions can be used within a rolling 12-month period.
211 UWGC
290 West Nationwide Boulevard, Columbus, OH 43215
Provides 30-day emergency restoration of service for medical reasons. Customers must supply a medical certification form signed by their physician and enroll in a payment plan prior to the end of the extension. The extension may be renewed two times but cannot exceed a total of 90 days per household in a 12 month period.
LSS 211 Central Ohio
65 East State Street, Suite 700, Columbus, OH 43215-4213
Understanding gas and electricity bills is important to controlling costs, and there are plenty of things Ohio residents can do to their home to conserve energy and save money. As the Ohio consumers’ advocate for utilities, the Office of the Ohio Consumers’ Counsel offers a variety of resources for weatherizing your home.
211 Pathways
139 East Fourth Street, Cincinnati, OH 45202
Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. Ohio customers are permitted a maximum of three medical extensions within a rolling 12-month period and Kentucky customers are permitted medical certificates as long as customer has not defaulted on a previous medical certificate payment plan.
211 UWGC
State law prevents utilities from disconnecting a consumer's electric and natural gas services for nonpayment if a permanent member of the household has a medical condition defined as "especially dangerous" to health and the consumer has a medical certification waiver on file to that effect with the utility company. Medical certifications can be used to prevent a utility disconnection up to three times during a 12-month period or to reconnect service if the customer has been disconnected for no more that 21 days. Certification forms must be completed for each case of disconnection or reconnection. The waiver is valid for 30 days and forms are available from the utility. The certification must be signed by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife or a local board of health physician. Generally, the medical personnel fax or mail the completed form to the utility company. The responsibility for determining whether a condition warrants a medical certification lies exclusively with the medical professional - not the utility or the Office of the Ohio Consumers' Counsel (OCC). This determination is made by the doctor consulting with the patient. There are no income guidelines associated with the use of a medical certification waiver. The waiver can be used for either electric or natural gas utilities or both. Investor-owned water companies also offer medical certification waivers. For more details contact the OCC.
211 Mansfield OH
65 East State Street, Suite 700, Columbus, OH 43215-4213
Residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment may complete an application to avoid a utility disconnect for up to 30 days. The form may be used no more than 3 times in a rolling 12-month period.
211 Pathways
6616 Dixie Highway, Suite 200, Florence, KY 41042
Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.
211 UWGC
1201 E 55th St., Cleveland, OH 44103
Provides customer assistance with utility connection/disconnection, service or billing complaints, and a list of other service providers for price comparisons. Repairs exterior gas lines (from meter to gas main) and performs maintenance on the community wide-natural gas delivery system. Also provides basic consumer education regarding natural gas and its use.
211 Cleveland
180 East Broad Street, Columbus, OH 43215
Provides a 30 day disconnection delay for residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment in cases where disconnection would be hazardous to the health and safety of a permanent resident of the home. **Form must be completed by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife, or local board of health physician. *The form may be used no more than three times in a rolling 12-month period.
211 Fairfield
06029 County Rd. 33a, Saint Marys, OH 45885
Provides cooperative electric utility service. No membership fee. May provide rebates for replacement of water heaters, geothermal heating and cooling services.
211 Cleveland
1 Cooperative Way, Spencer, OH 44275
Provides a program that delays an electric service shutoff for 30 days when it would be life-threatening or especially dangerous to the health of a permanent member of the household. The program allows a customer to make payment arrangements or get financial help. It does not reduce the amount owed.
211 Summit
762 W Lancaster Ave., Bryn Mawr, PA 19010
Customers with severe health problems may have their physician or nurse practitioner submit written confirmation that the customer or someone else living at the property has a medical condition that would be aggravated if Aqua shut off the water (usually for non-payment). Once received by Aqua, a valid medical certificate gives the customer 30 days to pay the bill or to make payment arrangements.
211 Cleveland
76 South Main Street, Akron, OH 44308
Assists customers who are having financial difficulties because their family members have been called to active military duty. Customers participating in the program may elect to defer paying either all or part of their monthly electric bill with Ohio Edison.
211 Summit
1116 North Main Street, Williamstown, KY 41097
Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.
211 UWGC
700 Morrison Road, Gahanna, OH 43230
Provides a program that delays an electric service shutoff for 30 days when it would be life-threatening or especially dangerous to the health of a permanent member of the household. The program allows a customer to make payment arrangements. It does not reduce the amount owed.
211 Summit
437 West Ninth Street, Newport, KY 41071
Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.
211 UWGC
700 Morrison Road, Gahanna, OH 43230
Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. A maximum of three medical extensions can be used within a rolling 12-month period.
211 UWGC
7 Richmond Street, Painesville, OH 44077
Offers Medical Certification Program which delays a shutoff, or restores service, when it would be life threatening or especially dangerous to the health of a permanent member of the houshold.
Lifeline Lake County 211
4848 State Rte. 325, Patriot, OH 45658
Provides electricity to power life-sustaining equipment, such as a respirator or dialysis machine. Disconnection can be delayed by 30 days by completing a medical certification form.
211 Cleveland
180 East Broad Street, Columbus, OH 43215
The Special Reconnect Order allows Ohioans, who are served by PUCO-regulated electric and natural gas utilities, to pay $175.00 to maintain, restore, transfer, or establish service, from October 13, 2025, through April 15, 2026. If service has already been disconnected, the utility can require a reconnection fee of no more than $36.00 upfront to restore service, during normal business hours. The company may bill the remainder of the reconnection fee, if applicable. To establish or transfer service, Ohioans can pay $175.00 in lieu of their security deposit. Any remaining amount would be added to the following billing cycle. Customers can pay the fee themselves, or apply for the Winter Crisis Program, if eligible, through their local energy assistance provider for a maximum benefit of $175.00. Ohioans who use the Special Reconnect Order are required to enroll in an extended payment plan for their remaining balance. Regulated natural gas and electric companies are required to offer the One-Sixth, One-Ninth, and One-Third payment plans, and PIPP Plus/Graduate PIPP Plus.
LSS 211 Central Ohio
117 West Butler Street, Bryan, OH 43506
Assists families and individuals in need of temporary financial assistance. Offers vehicle repair, gas voucher(s) for employed adults with minor children, rental and utility assistance, job related services: uniform, work boots, safety glasses, and beds. Other services may be available; inquire if you’re unsure if help can be provided.
UW 211 Greater Toledo
76 South Main Street, Akron, OH 44308
Delays a shutoff for 30 days when it would be especially dangerous to the health of a permanent member of the household. Allows the household time to get financial help or make payment arrangements to pay off the past-due bill.
211 Summit
Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. A maximum of three medical extensions can be used within a rolling 12-month period.
211 UWGC
1 Riverside Plaza, Columbus, OH 43215-2372
Offers medical certifications to delay disconnection for those with medical conditions who require electricity to maintain their health. Individuals must request a medical certification form from AEP and have the physician complete it. Also provides third party notices.
LSS 211 Central Ohio
Gives a medical certification delay to a shutoff for 30 days when it would be especially dangerous to the health of a permanent member of the household. Helps the household have more time to get financial assistance or make payment arrangements. Note: Medical certification delay does not reduce the amount the household owes.
211 Summit