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Provides a program that delays an electric service shutoff for 30 days when it would be life-threatening or especially dangerous to the health of a permanent member of the household. The program allows a customer to make payment arrangements. It does not reduce the amount owed.
Provides a program that delays an electric service shutoff for 30 days when it would be life-threatening or especially dangerous to the health of a permanent member of the household. The program allows a customer to make payment arrangements. It does not reduce the amount owed.
Categories
Utility Disconnection Protection
An order that requires any PUCO regulated utility company to reconnect or maintain service (electric and natural gas) during winter heating season if the customer pays $175 plus any applicable reconnection charge not to exceed $36. NOTE: Cleveland Public Power is NOT PUCO regulated but does have their own reconnect program. Also, any customer of a regulated utility company who has a Winer Crisis appointment with a Community Action Agency will have their disconnection suspended for 30 days past the date of the appointment. The reconnection lasts for one billing cycle, by the end of which, customers must enroll in a payment plan, or, if already enrolled in a payment plan, pay off plan's default balance or risk disconnection (PIPP customers must pay the balance of any default they may have within one billing cycle in order to re-enroll in PIPP.) If customer does not qualify for PIPP Plus, the default plan is the one-ninth plan.
An order that requires any PUCO regulated utility company to reconnect or maintain service (electric and natural gas) during winter heating season if the customer pays $175 plus any applicable reconnection charge not to exceed $36. NOTE: Cleveland Public Power is NOT PUCO regulated but does have their own reconnect program. Also, any customer of a regulated utility company who has a Winer Crisis appointment with a Community Action Agency will have their disconnection suspended for 30 days past the date of the appointment. The reconnection lasts for one billing cycle, by the end of which, customers must enroll in a payment plan, or, if already enrolled in a payment plan, pay off plan's default balance or risk disconnection (PIPP customers must pay the balance of any default they may have within one billing cycle in order to re-enroll in PIPP.) If customer does not qualify for PIPP Plus, the default plan is the one-ninth plan.
Categories
Utility Disconnection Protection
Issues an order annually, allowing residential customers who are disconnected or being threatened with disconnection the opportunity to pay a designated amount to have their service restored or maintained. Also, customers requesting new natural gas or electric service, who have no previous balance with their utility, may establish service using the Special Reconnect Order (SRO). The Special Reconnect Order may be used once during each heating season, which runs from mid-October through mid-April.
Issues an order annually, allowing residential customers who are disconnected or being threatened with disconnection the opportunity to pay a designated amount to have their service restored or maintained. Also, customers requesting new natural gas or electric service, who have no previous balance with their utility, may establish service using the Special Reconnect Order (SRO). The Special Reconnect Order may be used once during each heating season, which runs from mid-October through mid-April.
Categories
Utility Disconnection Protection
Delays a shutoff for 30 days when it would be especially dangerous to the health of a permanent member of the household. Allows the household time to get financial help or make payment arrangements.
Delays a shutoff for 30 days when it would be especially dangerous to the health of a permanent member of the household. Allows the household time to get financial help or make payment arrangements.
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People With Disabilities/Health Conditions
Utility Disconnection Protection
Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.
Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.
Categories
Utility Disconnection Protection
Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. A maximum of three medical extensions can be used within a rolling 12-month period.
Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. A maximum of three medical extensions can be used within a rolling 12-month period.
Provides a 30 day disconnection delay for residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment in cases where disconnection would be hazardous to the health and safety of a permanent resident of the home.
**Form must be completed by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife, or local board of health physician.
*The form may be used no more than three times in a rolling 12-month period.
Provides a 30 day disconnection delay for residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment in cases where disconnection would be hazardous to the health and safety of a permanent resident of the home.
**Form must be completed by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife, or local board of health physician.
*The form may be used no more than three times in a rolling 12-month period.
Categories
Utility Disconnection Protection
Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. Ohio customers are permitted a maximum of three medical extensions within a rolling 12-month period and Kentucky customers are permitted medical certificates as long as customer has not defaulted on a previous medical certificate payment plan.
Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. Ohio customers are permitted a maximum of three medical extensions within a rolling 12-month period and Kentucky customers are permitted medical certificates as long as customer has not defaulted on a previous medical certificate payment plan.
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Utility Disconnection Protection
Customers with severe health problems may have their physician or nurse practitioner submit written confirmation that the customer or someone else living at the property has a medical condition that would be aggravated if Aqua shut off the water (usually for non-payment). Once received by Aqua, a valid medical certificate gives the customer 30 days to pay the bill or to make payment arrangements.
Customers with severe health problems may have their physician or nurse practitioner submit written confirmation that the customer or someone else living at the property has a medical condition that would be aggravated if Aqua shut off the water (usually for non-payment). Once received by Aqua, a valid medical certificate gives the customer 30 days to pay the bill or to make payment arrangements.
Categories
Utility Disconnection Protection
Health Conditions
Delays a shutoff for 30 days when it would be especially dangerous to the health of a permanent member of the household. Allows the household time to get financial help or make payment arrangements.
Delays a shutoff for 30 days when it would be especially dangerous to the health of a permanent member of the household. Allows the household time to get financial help or make payment arrangements.
Categories
Utility Disconnection Protection
Helps Ohioans served by PUCO-regulated utilities reconnect or maintain electric and natural gas service during the winter heating season.
Also applies to customers seeking to establish new electric or natural gas service provided they are served by PUCO-regulated utilities. Rather than paying the full security deposit that may be required for new service, customers can pay up to $175 and the balance above $175 may be charged to the customer on the customer’s next monthly bill.
Helps Ohioans served by PUCO-regulated utilities reconnect or maintain electric and natural gas service during the winter heating season.
Also applies to customers seeking to establish new electric or natural gas service provided they are served by PUCO-regulated utilities. Rather than paying the full security deposit that may be required for new service, customers can pay up to $175 and the balance above $175 may be charged to the customer on the customer’s next monthly bill.
Categories
Utility Disconnection Protection
Provides 30-day emergency restoration of service for medical reasons. Customers must supply a medical certification form signed by their physician and enroll in a payment plan prior to the end of the extension. The extension may be renewed two times but cannot exceed a total of 90 days per household in a 12 month period.
Provides 30-day emergency restoration of service for medical reasons. Customers must supply a medical certification form signed by their physician and enroll in a payment plan prior to the end of the extension. The extension may be renewed two times but cannot exceed a total of 90 days per household in a 12 month period.
Categories
Health Issues
Utility Disconnection Protection
Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. A maximum of three medical extensions can be used within a rolling 12-month period.
Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. A maximum of three medical extensions can be used within a rolling 12-month period.
Provides cooperative electric utility service. No membership fee. May provide rebates for replacement of water heaters, geothermal heating and cooling services.
Provides cooperative electric utility service. No membership fee. May provide rebates for replacement of water heaters, geothermal heating and cooling services.
Categories
People Experiencing a Power Outage
Utility Disconnection Protection
Electric Service Providers
Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.
Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.
Categories
Utility Disconnection Protection
Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.
Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.
Residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment may complete an application to avoid a utility disconnect for up to 30 days.
The form may be used no more than 3 times in a rolling 12-month period.
Residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment may complete an application to avoid a utility disconnect for up to 30 days.
The form may be used no more than 3 times in a rolling 12-month period.
Categories
Utility Disconnection Protection
The Special Reconnect Order allows Ohioans, who are served by PUCO-regulated electric and natural gas utilities, to pay $175.00 to maintain, restore, transfer, or establish service, from October 13, 2025, through April 15, 2026. If service has already been disconnected, the utility can require a reconnection fee of no more than $36.00 upfront to restore service, during normal business hours. The company may bill the remainder of the reconnection fee, if applicable. To establish or transfer service, Ohioans can pay $175.00 in lieu of their security deposit. Any remaining amount would be added to the following billing cycle. Customers can pay the fee themselves, or apply for the Winter Crisis Program, if eligible, through their local energy assistance provider for a maximum benefit of $175.00.
Ohioans who use the Special Reconnect Order are required to enroll in an extended payment plan for their remaining balance. Regulated natural gas and electric companies are required to offer the One-Sixth, One-Ninth, and One-Third payment plans, and PIPP Plus/Graduate PIPP Plus.
The Special Reconnect Order allows Ohioans, who are served by PUCO-regulated electric and natural gas utilities, to pay $175.00 to maintain, restore, transfer, or establish service, from October 13, 2025, through April 15, 2026. If service has already been disconnected, the utility can require a reconnection fee of no more than $36.00 upfront to restore service, during normal business hours. The company may bill the remainder of the reconnection fee, if applicable. To establish or transfer service, Ohioans can pay $175.00 in lieu of their security deposit. Any remaining amount would be added to the following billing cycle. Customers can pay the fee themselves, or apply for the Winter Crisis Program, if eligible, through their local energy assistance provider for a maximum benefit of $175.00.
Ohioans who use the Special Reconnect Order are required to enroll in an extended payment plan for their remaining balance. Regulated natural gas and electric companies are required to offer the One-Sixth, One-Ninth, and One-Third payment plans, and PIPP Plus/Graduate PIPP Plus.
Categories
Electric Service Connection/Repair
Utility Disconnection Protection
Natural Gas Service Connection/Repair
Gives a medical certification delay to a shutoff for 30 days when it would be especially dangerous to the health of a permanent member of the household. Helps the household have more time to get financial assistance or make payment arrangements. Note: Medical certification delay does not reduce the amount the household owes.
Gives a medical certification delay to a shutoff for 30 days when it would be especially dangerous to the health of a permanent member of the household. Helps the household have more time to get financial assistance or make payment arrangements. Note: Medical certification delay does not reduce the amount the household owes.
Offers Medical Certification Program which delays a shutoff, or restores service, when it would be life threatening or especially dangerous to the health of a permanent member of the houshold.
Offers Medical Certification Program which delays a shutoff, or restores service, when it would be life threatening or especially dangerous to the health of a permanent member of the houshold.
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Water Service Connection/Repair
Utility Disconnection Protection
Offers medical certifications to delay disconnection for those with medical conditions who require electricity to maintain their health. Individuals must request a medical certification form from AEP and have the physician complete it. Also provides third party notices.
Offers medical certifications to delay disconnection for those with medical conditions who require electricity to maintain their health. Individuals must request a medical certification form from AEP and have the physician complete it. Also provides third party notices.
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Utility Disconnection Protection
Health Issues
Provides a 30-day delay in utility shut-off when the dissconection would make operation of necessary medical or life support equipment impossible to a permanent household resident. The 30-day grace period is designed to enable the customer to make arrangements in order to avoid a future shut-off. Under certain circumstances, there may be 2 renewals of this delay over a rolling 12-month period. If there has already been a disconnection, service can be restored if the medical certification form is received within 21 days of shut-off. After 21 days, it cannot be restored using this mechanism. Does not reduce the amount the customer owes.
Provides a 30-day delay in utility shut-off when the dissconection would make operation of necessary medical or life support equipment impossible to a permanent household resident. The 30-day grace period is designed to enable the customer to make arrangements in order to avoid a future shut-off. Under certain circumstances, there may be 2 renewals of this delay over a rolling 12-month period. If there has already been a disconnection, service can be restored if the medical certification form is received within 21 days of shut-off. After 21 days, it cannot be restored using this mechanism. Does not reduce the amount the customer owes.
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Utility Disconnection Protection
Assists families and individuals in need of temporary financial assistance. Offers.vehicle repair, gas voucher(s) for employed adults with minor children, rental & utility assistance, job related services: uniform, work boots, safety glasses, etc.and beds..
Other services may be available; inquire if you’re unsure if we can help
Assists families and individuals in need of temporary financial assistance. Offers.vehicle repair, gas voucher(s) for employed adults with minor children, rental & utility assistance, job related services: uniform, work boots, safety glasses, etc.and beds..
Other services may be available; inquire if you’re unsure if we can help
Categories
Rent Payment Assistance
Gas Money
Work Clothing
Beds
Automotive Repair and Maintenance
Tools/Equipment
Utility Disconnection Protection
Utility Service Payment Assistance
State law prevents utilities from disconnecting a consumer's electric and natural gas services for nonpayment if a permanent member of the household has a medical condition defined as "especially dangerous" to health and the consumer has a medical certification waiver on file to that effect with the utility company.
Medical certifications can be used to prevent a utility disconnection up to three times during a 12-month period or to reconnect service if the customer has been disconnected for no more that 21 days. Certification forms must be completed for each case of disconnection or reconnection. The waiver is valid for 30 days and forms are available from the utility.
The certification must be signed by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife or a local board of health physician. Generally, the medical personnel fax or mail the completed form to the utility company.
The responsibility for determining whether a condition warrants a medical certification lies exclusively with the medical professional - not the utility or the Office of the Ohio Consumers' Counsel (OCC). This determination is made by the doctor consulting with the patient. There are no income guidelines associated with the use of a medical certification waiver. The waiver can be used for either electric or natural gas utilities or both. Investor-owned water companies also offer medical certification waivers. For more details contact the OCC.
State law prevents utilities from disconnecting a consumer's electric and natural gas services for nonpayment if a permanent member of the household has a medical condition defined as "especially dangerous" to health and the consumer has a medical certification waiver on file to that effect with the utility company.
Medical certifications can be used to prevent a utility disconnection up to three times during a 12-month period or to reconnect service if the customer has been disconnected for no more that 21 days. Certification forms must be completed for each case of disconnection or reconnection. The waiver is valid for 30 days and forms are available from the utility.
The certification must be signed by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife or a local board of health physician. Generally, the medical personnel fax or mail the completed form to the utility company.
The responsibility for determining whether a condition warrants a medical certification lies exclusively with the medical professional - not the utility or the Office of the Ohio Consumers' Counsel (OCC). This determination is made by the doctor consulting with the patient. There are no income guidelines associated with the use of a medical certification waiver. The waiver can be used for either electric or natural gas utilities or both. Investor-owned water companies also offer medical certification waivers. For more details contact the OCC.
Evaluates cases involving:
- A municipal Water Department billing dispute where the Water Review Board issued an unfavorable decision.
- A medical certification in order to maintain utilities.
- Tampering allegations.
- Utility shut-offs by landlords in private landlord-tenant and subsidized and public housing.
- Bankruptcy where Chapter 7 may be an option to keep utility service.
Evaluates cases involving:
- A municipal Water Department billing dispute where the Water Review Board issued an unfavorable decision.
- A medical certification in order to maintain utilities.
- Tampering allegations.
- Utility shut-offs by landlords in private landlord-tenant and subsidized and public housing.
- Bankruptcy where Chapter 7 may be an option to keep utility service.
Categories
Utility Disconnection Protection