Utility Disconnection Protection (MEDICAL CERTIFICATE) | Duke Energy
139 East Fourth Street, Cincinnati, OH 45202
All services are accessible.
Open to Duke Energy customers in threat of disconnection who have a qualifying medical condition.
Other documents (Written verification from qualifying medical professional stating that termination of utility service will aggravate the medical condition of the resident. )
mon 7:00am - 4:00pm tue 7:00am - 4:00pm wed 7:00am - 4:00pm thu 7:00am - 4:00pm fri 7:00am - 4:00pm
Ohio customers may complete the Medical Certificate Request Form online.
Kentucky customers should contact Duke Energy Customer Service by phone to request a Medical Certificate Form be faxed to their medical provider.
None
Clermont County, Ohio Boone County, Kentucky Kenton County, Kentucky Grant County, Kentucky Warren County, Ohio Hamilton County, Ohio Campbell County, Kentucky Clinton County, Ohio Brown County, Ohio Butler County, Ohio
Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. Ohio customers are permitted a maximum of three medical extensions within a rolling 12-month period and Kentucky customers are permitted medical certificates as long as customer has not defaulted on a previous medical certificate payment plan.
211 UWGC
Duke Energy
Duke Energy supplier manages, provides, and operates regulated electric and gas operations to customers in the Southwest Ohio and Northern Kentucky.