Utility Disconnection Protection (MEDICAL CERTIFICATE) | Duke Energy
Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. Ohio customers are permitted a maximum of three medical extensions within a rolling 12-month period and Kentucky customers are permitted medical certificates as long as customer has not defaulted on a previous medical certificate payment plan.
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211 UWGC
Physical Address
139 East Fourth Street, Cincinnati, OH 45202
Hours
mon 8:30am - 4:30pm;tue 8:30am - 4:30pm;wed 8:30am - 4:30pm;thu 8:30am - 4:30pm;fri 8:30am - 4:30pm
Voice
Application process
Ohio customers may complete the Medical Certificate Request Form online.
Kentucky customers should contact Duke Energy Customer Service by phone to request a Medical Certificate Form be faxed to their medical provider.
Fee
None
Eligibility
Open to Duke Energy customers in threat of disconnection who have a qualifying medical condition.
Service area
Warren County, Ohio
Kenton County, Kentucky
Butler County, Ohio
Brown County, Ohio
Clermont County, Ohio
Grant County, Kentucky
Hamilton County, Ohio
Campbell County, Kentucky
Boone County, Kentucky
Clinton County, Ohio
Agency info
Duke Energy
Duke Energy supplier manages, provides, and operates regulated electric and gas operations to customers in the Southwest Ohio and Northern Kentucky.