CONSUMER INQUIRIES | ENBRIDGE GAS OHIO
Provides customer assistance with utility connection/disconnection, service or billing complaints, and a list of other service providers for price comparisons. Repairs exterior gas lines (from meter to gas main) and performs maintenance on the community wide-natural gas delivery system. Also provides basic consumer education regarding natural gas and its use.
Data provided by
211 Cleveland
Physical Address
1201 E 55th St., Cleveland, OH 44103
Hours
Customer service phone line is answered M-F: 8:00am-6:00pm. The emergency reporting line is 24 hours a day, 7 days a week. Repair and maintenance services take place M-F: 8:30am-5:00pm.
Website
Application process
Phone 9-1-1 for gas leaks or other emergencies. To report an outage or service irregularity, phone the emergency reporting line. For payment plan or billing inquiries, phone during customer service phone line hours to speak with a staff member. May also email non-emergency questions to customer service via the "Contact Us" tab on the website.
Fee
Free for consumer questions or reporting, but standard fees apply for utility service.
Eligibility
Open to any customer or potential customer within the service territory.
Agency info
ENBRIDGE GAS OHIO
Operates as the natural gas distribution company for Northeast Ohio.