SPECIAL RECONNECT ORDER | PUBLIC UTILITIES COMMISSION OF OHIO
Helps Ohioans served by PUCO-regulated utilities reconnect or maintain electric and natural gas service during the winter heating season. Also applies to customers seeking to establish new electric or natural gas service provided they are served by PUCO-regulated utilities. Rather than paying the full security deposit that may be required for new service, customers can pay up to $175 and the balance above $175 may be charged to the customer on the customer’s next monthly bill.
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211 Mansfield OH
Physical Address
180 East Broad Street, Columbus, OH 43215-3707
Hours
Oct 14, 2024-Apri 18, 2025
Fax
(614) 752-8351
Application process
Contact electric or natural gas utility provider to apply. List of current PUCO-regulated utilities can be found at https://puco.ohio.gov/documents-and-rules/list.
Fee
Customers must pay the utility no more than $175 plus any applicable reconnection charge which cannot exceed $36. If utility’s reconnect charge is greater than $36, the balance above $36 may be charged to the customer on the customer’s next monthly bill.
Eligibility
No income eligibility requirement to use the Special Reconnect Order; however, customers who are at or below 175% of the Federal Poverty Guidelines may apply for assistance through the Home Energy Assistance Program (HEAP) winter crisis program to pay the $175 amount.
Agency info
PUBLIC UTILITIES COMMISSION OF OHIO
Regulates providers of investor owned utility services, including electric and natural gas companies, local and long distance telephone companies, water and waste-water companies, and rail and trucking companies. Created to assure Ohioans adequate, safe, and reliable public utility services at a fair price. The PUCO has responsibility for facilitating competitive utility choices for Ohio consumers and household goods moves within the state of Ohio.