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Medical Certificate Program | American Electric Power

700 Morrison Road, Gahanna, OH 43230

Serves eligible AEP customers with severe health problems who have received a disconnect notice or have had electricity disconnected. Limit of three (3) medical certificates per household, per rolling 12 months.
24 hours a day, 7 days a week.
(800) 672-2231

Voice - voice | Customer Service

(800) 611-0964

Voice - voice | Automated - Pay bill by phone

(877) 237-2886

Voice - voice | Automated Services

(800) 617-1234

Voice - voice | Toll-Free

https://www.aepohio.com

Spanish.

Call Customer Service 24 hours a day, 7 days a week to start the application process. Provide American Electric Power (AEP) with customer's name and doctor's name, phone, and fax number. AEP will fax the doctor's office a form to complete and return. AEP must receive the completed form from the doctor's office by 3:30pm to be reconnected on the same day. If received after 3:30pm, electricity will be reconnected the next day.

No fee to apply.

Ohio

Description

Provides a program that delays an electric service shutoff for 30 days when it would be life-threatening or especially dangerous to the health of a permanent member of the household. The program allows a customer to make payment arrangements. It does not reduce the amount owed.

Data provided by

211 Summit

Providing organization

American Electric Power

Operates as a public entity that provides the generation, transmission, sale, and distribution of electricity to retail or end-use customers. Note: this is a commercial business.