Handles complaints and investigates issues dealing with suspected Medicaid fraud by providers and possible neglect or abuse of residents of long term care facilities in Ohio. Will prosecute if criminal action is found. Complaints addressed include, but not limited to, suspected Medicaid fraud by providers (billing for services not performed, over billing, kickbacks etc.) and possible neglect or abuse of residents of a long term care facility (such as nursing homes, group homes, MR/DD facilities, and hospital long term care units). Does not represent the person making the complaint as a private attorney would.

Advocates for people receiving nursing home care, assisted living care and home care services. Investigates and attempts to resolve all types of complaints about care and services. In some cases, may mediate disputes between patients and their health care service provider. Provides information on long-term care options, laws, and regulations.

Investigates and attempts to resolve all types of complaints about care provided to residents in licensed nursing homes and adult care facilities, and consumers of home care services. Ombudsman volunteers are present in nursing homes to speak with residents, observe conditions, and resolve simple complaints. The Ombudsman Program provides information on long-term care options, laws, and regulations.

Handles consumer complaints about mental health or addiction treatment facilities receiving funding through the Board. Monitors agency service delivery through reviews and other means.

Legal services are provided during legal clinics. Referrals to community attorneys who offer pro bono or discounted services are also given.

Investigates concerns and complaints about nursing homes, group homes, community based home health care, and assisted living facilities. Also handles complaints related to the MyCare managed care system. Complaints can be anonymous. Program also will help consumers select a long term care facility and provide information about local facilities. Operates a volunteer program that advocates for quality care for nursing home residents.

Provides assistance to clients where an immediate change in residential setting is needed, where it is necessary to deal with law enforcement, or where there is alleged abuse or neglect of the client. Monitors residential and day programs, does complaint resolution, and acts for advocacy and protection of client rights.

Assists consumers in cases where an immediate change in residential setting is needed, where it is necessary to deal with law enforcement, or where there is alleged abuse or neglect of the consumer. Provides information and referral for all services. Monitors residential and day programs, does complaint resolution, and acts for advocacy and protection of client rights. This office also monitors Board compliance with legal regulations, oversees its accreditation, and evaluates its services in terms of goals and outcomes.

Investigates and attempts to resolve all types of complaints about care provided to residents in licensed nursing homes, residential care facilities, adult care homes, long-term acute care hospitals and consumers of home care services. The Ombudsman Program provides information on long-term care laws, regulations, and rights.

Legal services are provided during legal clinics. Referrals to community attorneys who offer pro bono or discounted services are also given.

Provides information and advocacy for individuals who have had their rights violated by mental health or substance use agencies within the board's Network of Care. Client can file a grievance which means a written complaint initiated either verbally or in writing by a client or by any other person or agency on behalf of a client regarding denial or abuse of any client rights.

Provides information, referrals, and linkage to community services. Monitors residential and day programs, handles complaint resolution, and acts for advocacy and protection of client rights. This office also monitors the Board's compliance with legal regulations, oversees its accreditation, and evaluates its services in terms of goals and outcomes.

Provides information and referrals to help navigate the mental health and/or substance use treatment system. Connects individuals with mental health providers or community resources in Fairfield County that will be most helpful. Provides education on patient rights and assists in resolving issues with current mental health providers.

Resolves complaints of alleged rights violations brought against providers of community mental health services. Serves as the third party in dispute resolution. Also provides assistance to individuals and agencies regarding ADA and other disability issues.

Advocates for long-term care consumers, including residents of nursing homes, assisted living facilities, group homes, as well as clients receiving in-home or community-based care services. Services include: complaint investigation regarding client rights violations, poor care and services, etc.; advocacy services; and general information and education.

Provides legal assistance which may include information, advice, or representation as well as online resources to help with the following issues: *Medicaid or Medicare *Managed care plan issues *Long-term care facilities/nursing home *Hospital Care Assurance Plan (HCAP) *Medical debt lawsuits *Enforce rights as disabled person to participate in state and federal programs

Receives and acts on complaints regarding people labeled mentally ill or MR/DD concerning institutional or community practices/conditions; assures that detained institutionalized and discharged persons are informed of their rights; provides case advocacy and legal representation; monitors policies/procedures and all major incidents reported to Departments of Mental Health and MR/DD.