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Investigates concerns and complaints about nursing homes, group homes, community based home health care, and assisted living facilities. Also handles complaints related to the MyCare managed care system. Complaints can be anonymous. Program also will help consumers select a long term care facility and provide information about local facilities. Operates a volunteer program that advocates for quality care for nursing home residents.

HNNEO 211

An advocacy program for the rights of consumers of long term care. The Long-Term Care Ombudsman works on behalf of individuals receiving services or care from in-home services, nursing homes, adult care facilities, or residential care such as assisted living facilities. Provide advice on selecting services or facilities, and the rights of & service information for consumers. They are legally authorized to investigate complaints, intervene on behalf of a client or resident and negotiate solutions. Referrals & information provided as appropriate. Ombudsmen do not “police” nursing homes and home health agencies. Instead, they work with providers, residents, their families and other representatives to resolve problems and concerns. Ombudsmen are advocates who provide a voice to the needs and preferences of clients. Ombudsmen link residents with services or agencies, offer advice on selecting long-term care providers, inform consumers about their rights and provide information and assistance with benefits and insurance.

211 Pathways

Investigates and attempts to resolve complaints made by, or on behalf of, residents of nursing facilities, residential care homes, assisted living facilities, and other supervised living facilities for older adults.

211 UWGC

Provides services to improve the quality of life and quality of care for consumers of long-term care. These consumers include residents of long-term care in nursing homes, residential care facilities, adult care facilities, as well as those who receive community-based long-term care services like home care, transportation, or home delivered meals. Long Term Care Ombudsmen protect the health, safety, welfare, and rights of long-term care residents and consumers by: - Investigating and resolving complaints - Promoting the enforcement of laws and regulations - Advising and recommending policy to state and federal government agencies on long-term care issues - Educating the public, consumers, providers and policy makers.

211 Pathways

The Long-Term Care Ombudsman provides a voice for consumers of long-term care services in nursing homes, county homes, residential care facilities, adult care facilities, adult foster homes and in private residences. They seek to identify, verify and resolve concerns regarding quality of life and quality of care in the above settings. Ombudsmen work with long-term care consumers, families, as well as staff and administrations of long- term care providers to resolve complaints in an objective, unbiased confidential manner. They answer requests for information regarding rights and choices in long-term care matters. They also work to educate consumers, staff and the general public on the rights of consumers of long- term care.

211 Pathways

Provides advance the health, rights, welfare, and quality of life of people receiving long term care services. State certified staff and volunteers investigate and resolve complaints for persons who live in nursing homes, assisted living homes, adult care facilities and individuals receiving home and community-based services. The Ombudsman provides information regarding Medicare, Medicaid, resident consumer rights and long term care quality options and alternatives. Serves nine counties: Clark, Champaign, Greene, Logan, Montgomery, Preble, Darke, Miami, and Shelby.

HelpLink 211 Dayton

Seeks to improve the quality of care and quality of life of residents in nursing homes and other long-term care facilities in Ohio. Handles complaints, advocates for residents, and helps resolve problems between the individual and the long-term care provider. Offers information about resident's rights, quality of care, and quality of life. Can provide some information about advance directives such as living will and durable power of attorney for health care.

211 Cleveland

Accepts and investigates long term care and MyCare Ohio complaints for Ohioans covered by both Medicare and Medicaid through this program. Services include: - Provides Ombudsman Core Services (information, advocacy, and complaint investigation) for dual-eligible members of MyCare Ohio and the community-well. - Provides information regarding rights and benefits to members, families, and providers within the MyCare Ohio service delivery system. - Investigates and resolves complaints regarding MyCare Ohio enrollees and other LTC consumers receiving care from Managed Care Organizations. - Assists and represents MyCare members and families in administrative hearings and appeal situations in accordance with Ombudsman policy.

211 Summit

Advocates for long-term care consumers, including residents of nursing homes, assisted living facilities, group homes, as well as clients receiving in-home or community-based care services. Services include: complaint investigation regarding client rights violations, poor care and services, etc.; advocacy services; and general information and education.

211 Cleveland

Accepts and investigates MyCare Ohio complaints for Ohioans covered by both Medicare and Medicaid through this program. Services include: - Provide Ombudsman Core Services (information, advocacy, and complaint investigation) for dual-eligible members of MyCare Ohio and the community-well. - Provide information regarding rights and benefits to members, families, and providers within the MyCare Ohio service delivery system. - Investigate and resolve complaints regarding MyCare Ohio enrollees and other LTC consumers receiving care from Managed Care Organizations. - Assist and represent MyCare members and families in administrative hearings and appeal situations in accordance with Ombudsman policy.

211 Summit

Investigates and attempts to resolve all types of complaints about care provided to residents in licensed nursing homes and adult care facilities, and consumers of home care services. Ombudsman volunteers are present in nursing homes to speak with residents, observe conditions, and resolve simple complaints. The Ombudsman Program provides information on long-term care options, laws, and regulations.

211 Summit

Investigates and works to resolve complaints about long-term care in nursing homes, adult care homes, and community-based services.

Lifeline Lake County 211

Advocates for people receiving nursing home care, assisted living care and home care services. Investigates and attempts to resolve all types of complaints about care and services. In some cases, may mediate disputes between patients and their health care service provider. Provides information on long-term care options, laws, and regulations.

211 Cleveland

Investigates and attempts to resolve all types of complaints about care provided to residents in licensed nursing homes, residential care facilities, adult care homes, long-term acute care hospitals, and consumers of home care services. The Ombudsman Program provides information on long-term care laws, regulations, and rights.

211 Summit

Advocates for people receiving home care (including meals and transportation services), assisted living and nursing home care. Works to resolve complaints about services, help people select a provider and offer information about benefits and consumer rights.

LSS 211 Central Ohio

Provides advocacy for residents of nursing homes, personal care and family care homes. Identifies, investigates, and attempts to resolve problems and complaints made by or on behalf of facility residents.

211 UWGC

Avocates for residents of long term care facilities. Assists nursing home and group home residents with asserting their rights and with problems concerning Medicare, Medicaid, and social security. Handles complaints of long term care services provided in home and community settings. Promotes volunteer visitation and advocacy services.

HelpLink 211 Dayton

Offers long term care Ombudsman services. Investigates and resolves complaints related to long-term care, including nursing homes, residential care facilities, adult care homes, and in-home services.

211 UWGC

Confidential advocacy, education, and information for consumers of long-term care services, including: * Complaint investigation * Consumer advocacy * Long-term care selection assistance * Transition coordination

211 Mansfield OH

Advocates for the rights of people living in nursing homes, assisted living, adult care homes or using long-term services. Supports the communities in Butler, Clermont, Clinton, Hamilton and Warren counties. Home Options also offers ombudsman objective information to help with choosing a care provider in Southwest Ohio.

HelpLink 211 Dayton

Helps people who receive long-term care in their homes, an assisted living facility, or a nursing home. Ombudsman staff help solve problems with providers and services. They also help consumers understand their rights, file complaints and access benefits.

211 Fairfield