Accepts and investigates long term care and MyCare Ohio complaints for Ohioians covered by both Medicare and Medicaid through this program. Services include: - Provides Ombudsman Core Services (information, advocacy and complaint investigation) for dual-eligible members of MyCare Ohio and the community-well. - Provides information regarding rights and benefits to members, families and providers within the MyCare Ohio service delivery system. - Investigates and resolves complaints regarding MyCare Ohio enrollees and other LTC consumers receiving care from Managed Care Organizations. - Assists and represents MyCare members and families in administrative hearings and appeal situations in accordance with Ombudsman policy.