Investigates and works to resolve complaints about long-term care in nursing homes, adult care homes, and community-based services.

Department of Youth Services provides a Tip Line for sharing tips or concerns related to the safety of youth residing in any DYS facility. The Tip Line is a direct line to the Central Office to report any safety issues, including any matters related to sexual misconduct. You can call the Tip Line from anywhere to report any concerns

Provides professionally trained guide dogs to blind and professional instruction in a 21-day residential training program.

For purchases of new cars on trucks who may have the Lemon Law in 1987 (this does not apply to used cars or trucks).

Regulates and licenses charitable organizations within the State of Ohio. o.

Provides licensing and inspections for businesses offering tattoo, body piercing, microblading or a combination of these services for permanent facilities or temporary events.

Provides inspection and code enforcement of: plumbing, water, and sewer service; sewage; schools; water wells; camps; recreational areas; swimming pools; groceries; food services; trailer parks; and solid waste disposal. Also provides planning for land use with soil surveys and layouts; rabies control; and nuisance abatement.

Provides safety information and handles complaints about cosmetics products.

The BBB AUTO LINE makes resolving your lemon law complaint as simple as possible. Their role is to open communication between you and your manufacturer and to assist in the speedy resolution of your auto warranty or lemon law dispute. AUTO-LINE will guide you each step of the way: through collecting documentation, negotiating a possible settlement and navigating the arbitration process. Learn more about the complete BBB AUTO LINE dispute resolution process by visiting the BBB website to get started.

Unresolved problems with businesses and others are selected for Turn to 2 investigation. Response to written requests is within 5 to10 days. Send: name, address, telephone number, or where you can be reached day or night, description of complaint, and copies of both sides of cancelled checks.

Investigates and responds to consumer complaints and allegations of abuse/neglect of residents in Ohio state licensed hospitals, nursing homes, assisted living and rehabilitation facilities, Ohio Department of Health licensed group homes and unlicensed group homes.

Accepts complaints and concerns about child care providers in the state of Ohio. Provides information, referrals and assistance on policy questions. Answers questions regarding all child care rules, researched issues concerning child care providers and assists with resolution. Can document complaints for investigation by ODJFS staff or local county agencies.

Takes and investigates complaints from the public regarding possible federal antitrust violations or potential anti-competitive activities, both civil and criminal. Examples of reportable activities are price-fixing between or among companies or rigging bids unfairly.

Investigates consumer complaints, white collar crimes, and the fraudulent use of Department of Job and Family Services programs in Greene County.

Offers a tip line for reporting concerns related to safety of incarcerated youth including sexual misconduct.

Licenses tattoo and body piercing establishments for compliance with health and safety requirements.

Provides the following permits, licenses, and inspectional services (individual department phone numbers are listed behind each description): rat and rabies control, environmental health, nuisance complaints, landfill, trash truck, well water, and septic inspections (225-4362); plumbing permits and inspections (225-4421); housing inspections outside of the Dayton city limits (225-4428); food service operator licenses, bar, grocery, restaurant, swimming pool, hotel, and mobile home inspections (225-4460); lead paint poisoning preventions programs, information about lead paint hazards, and inspections for the presence of lead paint in homes (225-5553); and vending machines, mobile home park, motel, and mobile food service inspections (225-5915).

Coordinates with a variety of agencies to provide investigation of all types of consumer scams that Cuyahoga County residents encounter. Topics may include improper debt collection, landlord/tenant issues, identity theft, home repair programs, finance company, auto purchase, cable TV, cell phone service, Internet service provider, mortgage company, realtor, telephone solicitation, and other complaints related to specific business interactions. Can/will refer a complaint or a violation to the county prosecutor, Ohio attorney general, Federal Trade Commission, Consumer Financial Protection Bureau, or other appropriate agencies with jurisdiction over the complaint. May also enforce violations through civil actions.

Responsible for enforcing certain federal laws related to banking, including the Truth in Lending Act, the Community Reinvestment Act, and the Home Mortgage Disclosure Act. Accepts complaints about state-chartered banks that are members of the Federal Reserve System from bank customers experiencing discriminatory treatment or deceptive actions covered by these laws. If contacted regarding an institution that is not part of the Federal Reserve System, will refer to the proper regulator. Cannot resolve contract disputes or matters that are the subjects of pending lawsuits. Problems with individual banks regarding customer service or specific bank policies are not addressed by federal law or regulation and may not be covered by the laws mentioned above.

Enforces the Ohio Consumer Sales Practices Act and the Ohio Homebuyers’ Protection Act. Investigates complaints related to consumer protection laws and mediates disputes when warranted. Consumers may also look for information about complaints a company may have recieved through the Attorney General's Office as well as information as to how the dispute was resolved. Areas of inquiry include retail purchases, for-profit tax preparers, Internet auctions, pyramid schemes, advertising, business opportunities, home improvements, consumer credit, health spas, mail order businesses, new car parts, automobile repairs repairs, tax preparation companies, etc. Will investigate (and if warranted, prosecute) for-profit mortgage foreclosure counseling companies. Can take complaints on mortgage servicers concerning escrow issues and problems dealing with the application of payments. Cannot address complaints against mortage services concerning modifications or foreclosure issues. Cannot take complaints against banks. Does not provide legal advice or representation as a private attorney. Cannot handle consumer issues regarding the purchase of used cars, public utilities, doctors, lawyers, insurance, real estate, financial investments, and state agencies. Offers consumer tips, printed information, and presentations about consumer issues. May also search for lawsuits the office has filed against individuals and businesses that violate the state’s consumer laws.

Investigates and responds to consumer complaints as well as allegations of abuse/neglect of residents in state licensed hospitals, nursing homes, dialysis centers, assisted living and rehabilitation facilities, hospice agencies, home health agencies, licensed and unlicensed group homes.

Accepts and, where possible, attempts to resolve complaints regarding debt collection practices, misrepresentation, fraud, impersonation of government or law enforcement officials, unethical or improper conduct of personnel, or other inappropriate business practices of collection agencies or repossessors. Offers information about The Fair Debt Collection Practices Act. Violators of acceptable collection behaviors may be liable to consumer for $1000-$1500 compensation fees.

Provides safety information and answers questions about food, nutrition, dietary supplements, food labeling, cosmetics, pet food, food additives, food biotechnology, blood products, vaccines, and medical devices. Handles complaints concerning food (except food items inspected by the USDA including meat, poultry, and egg products), food labeling, cosmetics, dietary supplements, and medical devices that are under FDA regulation.

Provides comprehensive reports (including evaluation and accreditation) of charities. Maintains lists of BBB Accredited Charities by industry. Hears complaints dealing with consumer issues with a business and/or their products or services. Handles complaints against doctors or attorneys only in relation to billing issues. Provides recorded and printed information about consumer topics. Offers accreditation for businesses. Assists with concerns about charity donations.

Provides safety information and answers questions about food, nutrition, dietary supplements, food labeling, cosmetics, pet food, food additives, food biotechnology, blood products, vaccines, tobacco products and medical devices. Handles complaints concerning food (except food items inspected by the USDA including meat, poultry and egg products), food labeling, cosmetics, dietary supplements and medical devices that are under FDA regulation.