Provides recreational boating safety tips, investigates consumer complaints about boats, issues product safety recalls, and maintains a database of boats that have been recalled. This agency regulates recreational watercraft. Boating recalls are NOT covered by the Consumer Product Safety Commission.

Investigates complaints and advocates for residents of long term care facilities. Assists nursing home and group home residents with asserting their rights and with problems concerning Medicare, Medicaid, and social security. Handles complaints of long term care services provided in home and community settings. Promotes volunteer visitation and advocacy services.

Investigates and attempts to resolve all types of complaints about care provided to residents in licensed nursing homes and adult care facilities, and consumers of home care services. Ombudsman volunteers are present in nursing homes to speak with residents, observe conditions, and resolve simple complaints. The Ombudsman Program provides information on long-term care options, laws, and regulations.

Advocates for long-term care consumers, including residents of nursing homes, assisted living facilities, group homes, as well as clients receiving in-home or community-based care services. Services include: complaint investigation regarding client rights violations, poor care and services, etc.; advocacy services; and general information and education.

Accepts and attempts to resolve complaints about jails, prisons, or other correctional facilities. Inspections focus on general sanitary conditions of the facilities.

Provides safety information and handles complaints about cosmetics products.

Accepts and, where possible, attempts to resolve complaints regarding the safety of any of a wide variety of consumer products.

Provides companies' business reviews, requests reports on charities, lists of accredited businesses in specific industries, assistance with complaints with businesses and order brochures on a variety of markeplace issues.

Provides the following permits, licenses, and inspectional services (individual department phone numbers are listed behind each description): rat and rabies control, environmental health, nuisance complaints, landfill, trash truck, well water, and septic inspections (225-4362); plumbing permits and inspections (225-4421); housing inspections outside of the Dayton city limits (225-4428); food service operator licenses, bar, grocery, restaurant, swimming pool, hotel, and mobile home inspections (225-4460); lead paint poisoning preventions programs, information about lead paint hazards, and inspections for the presence of lead paint in homes (225-5553); and vending machines, mobile home park, motel, and mobile food service inspections (225-5915).

Provides information to help consumers and businesses make informed purchasing decisions and avoid costly scams and frauds. Helps resolve buyer/seller complaints against businesses by means of conciliation, mediation and arbitration. Reviews advertising claims, online business practices and charitable solicitations.

Provides a free list of family relief hotlines for financial assistance in critical categories.

Coordinates with a variety of agencies to provide investigation of all types of consumer scams that Cuyahoga County residents encounter. Topics may include improper debt collection, landlord/tenant issues, identity theft, home repair programs, finance company, auto purchase, cable TV, cell phone service, Internet service provider, mortgage company, realtor, telephone solicitation, and other complaints related to specific business interactions. Can/will refer a complaint or a violation to the county prosecutor, Ohio attorney general, Federal Trade Commission, Consumer Financial Protection Bureau, or other appropriate agencies with jurisdiction over the complaint. May also enforce violations through civil actions.

Responsible for restaurant and food sanitation inspections, plumbing inspections, tap water testing, and rabies control.

Unresolved problems with businesses and others are selected for Turn to 2 investigation. Response to written requests is within 5-10 days. Send: name, address, telephone number, or where you can be reached day or night, description of complaint, and copies of both sides of cancelled checks.

Investigates and works to resolve complaints about long-term care in nursing homes, adult care homes, and community-based services.

Assists consumers in cases where an immediate change in residential setting is needed, where it is necessary to deal with law enforcement, or where there is alleged abuse or neglect of the consumer. Provides information and referral for all services. Monitors residential and day programs, does complaint resolution, and acts for advocacy and protection of client rights. This office also monitors Board compliance with legal regulations, oversees its accreditation, and evaluates its services in terms of goals and outcomes.

Maintains lists of businesses and charities and provides Business Profiles about them. Accepts reports of unfair business practices and handles complaints dealing with consumer dissatisfaction with businesses and/or their products or services. Provides printed information about consumer topics. Offers accreditation for businesses.

Ensures the safety of all amusement rides within the state of Ohio. Provides assistance for consumers who want to report health and safety hazards encountered at traveling carnivals, fairs, theme parks, water parks, penny arcades, or other amusement parks.

Evaluates cases related to removing barriers to employment such as: - Sealing criminal records or application for a Certificate of Qualification for Employment (CQE) when applicable; - Sealing and expungement of Juvenile records; - Resolving credit report problems that interfere with employment; - Owed money from an employer (including minimum wage, overtime, and vacation pay); - Obtaining identification for employment purposes, including driver’s license reinstatement; - Obtaining or maintaining licenses/certifications; - Employment discrimination which has occurred within the last 12 months;

Seeks to improve the quality of care and quality of life of residents in nursing homes and other long-term care facilities in Ohio. Handles complaints, advocates for residents, and helps resolve problems between the individual and the long-term care provider. Offers information about resident's rights, quality of care, and quality of life. Can provide some information about advance directives such as living will and durable power of attorney for health care.

Accepts and, where possible, attempts to resolve complaints regarding debt collection practices, misrepresentation, fraud, impersonation of government or law enforcement officials, unethical or improper conduct of personnel, or other inappropriate business practices of collection agencies or repossessors. Offers information about The Fair Debt Collection Practices Act. Violators of acceptable collection behaviors may be liable to consumer for $1000-$1500 compensation fees.

Investigates and responds to consumer complaints as well as allegations of abuse/neglect of residents in state licensed hospitals, nursing homes, dialysis centers, assisted living and rehabilitation facilities, hospice agencies, home health agencies, licensed and unlicensed group homes.

The BBB AUTO LINE makes resolving your lemon law complaint as simple as possible. Their role is to open communication between you and your manufacturer and to assist in the speedy resolution of your auto warranty or lemon law dispute. AUTO-LINE will guide you each step of the way: through collecting documentation, negotiating a possible settlement and navigating the arbitration process. Learn more about the complete BBB AUTO LINE dispute resolution process by visiting the BBB website to get started.

Provides grade ratings on businesses, customer reviews, and dispute resolution. Accepts reports of unfair business practices and handles buyer/seller disputes concerning a company's products and services. Trade Specialists will investigate the consumer's issue and attempt to reach out to the company in question in order to reach a fair resolution. Does not provide legal enforcement or prosecute - but will share information with the Ohio Attorney General and other law enforcement agencies where warranted. Handles customer concerns with businesses in the following categories (but service not limited to these categories): Home improvement/repair, non-government owned utility companies, insurance companies, mortgage companies, banking, charities, check cashing, child care, realtors, restaurants (but doesn't handle food safety issues), and for-profit tax preparers. For medical facilities or services, will only help to resolve issues related to billing or customer service; does not take complaints concerning allegations of malpractice or medical competency.

Regulates and licenses charitable organizations within the State of Ohio. o.