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Provides information, referrals, and linkage to community services. Monitors residential and day programs, handles complaint resolution, and acts for advocacy and protection of client rights. This office also monitors the Board's compliance with legal regulations, oversees its accreditation, and evaluates its services in terms of goals and outcomes.

Provides information, referrals, and linkage to community services. Monitors residential and day programs, handles complaint resolution, and acts for advocacy and protection of client rights. This office also monitors the Board's compliance with legal regulations, oversees its accreditation, and evaluates its services in terms of goals and outcomes.

Oversees the Ohio Lottery, which offers a variety of games including on-line games to play at licensed retailer locations across Ohio.

Provides investigation of all types of consumer scams, along with one on one assistance to support residents who lose money or info to scams. Will attempt dispute resolution, including mediation with the parties (consumer and business), including debt collection abuses, home repair companies auto sales and car repairs, store pricing, appliance warranty issues, and other complaints related to specific business interactions with consumers. The agency can/will refer a complaint or a violation to the county prosecutor, Ohio attorney general, Federal Trade Commission, Consumer Financial Protection Bureau, or other appropriate agencies with jurisdiction over the complaint. May also enforce violations through civil actions.

Provides investigation of all types of consumer scams, along with one on one assistance to support residents who lose money or info to scams. Will attempt dispute resolution, including mediation with the parties (consumer and business), including debt collection abuses, home repair companies auto sales and car repairs, store pricing, appliance warranty issues, and other complaints related to specific business interactions with consumers. The agency can/will refer a complaint or a violation to the county prosecutor, Ohio attorney general, Federal Trade Commission, Consumer Financial Protection Bureau, or other appropriate agencies with jurisdiction over the complaint. May also enforce violations through civil actions.

If you have a specific customer service issue other than baggage or refunds, visit https://www.greyhound.com/en/CustomerAssistanceRequest.aspx to send an e-mail to our Customer Assistance Group. For problems with baggage handling, visit https://www.greyhound.com/en/BaggageHandlingRequest.aspx to send an e-mail to Baggage Services. For lost baggage, visit https://www.greyhound.com/en/BaggageLocationRequest.aspx to send an e-mail to our Baggage Locator Service. For general questions with refunds, please visit https://www.greyhound.com/en/RefundsAndExchangesRequest.aspx to send an e-mail to our Refunds Desk.

If you have a specific customer service issue other than baggage or refunds, visit https://www.greyhound.com/en/CustomerAssistanceRequest.aspx to send an e-mail to our Customer Assistance Group. For problems with baggage handling, visit https://www.greyhound.com/en/BaggageHandlingRequest.aspx to send an e-mail to Baggage Services. For lost baggage, visit https://www.greyhound.com/en/BaggageLocationRequest.aspx to send an e-mail to our Baggage Locator Service. For general questions with refunds, please visit https://www.greyhound.com/en/RefundsAndExchangesRequest.aspx to send an e-mail to our Refunds Desk.

Confidential advocacy, education, and information for consumers of long-term care services, including:

• Complaint investigation
• Consumer advocacy
• Long-term care selection assistance
• Transition coordination

Confidential advocacy, education, and information for consumers of long-term care services, including:

• Complaint investigation
• Consumer advocacy
• Long-term care selection assistance
• Transition coordination

Regulates and licenses charitable organizations within the State of Ohio. o.

Regulates and licenses charitable organizations within the State of Ohio. o.

Investigates and responds to consumer complaints and allegations of abuse/neglect of residents in Ohio state licensed hospitals, nursing homes, assisted living and rehabilitation facilities, Ohio Department of Health licensed group homes and unlicensed group homes.

Investigates and responds to consumer complaints and allegations of abuse/neglect of residents in Ohio state licensed hospitals, nursing homes, assisted living and rehabilitation facilities, Ohio Department of Health licensed group homes and unlicensed group homes.

Provides safety information and answers questions about food, nutrition, dietary supplements, food labeling, cosmetics, pet food, food additives, food biotechnology, blood products, vaccines, tobacco products and medical devices. Handles complaints concerning food (except food items inspected by the USDA including meat, poultry and egg products), food labeling, cosmetics, dietary supplements and medical devices that are under FDA regulation.

Provides safety information and answers questions about food, nutrition, dietary supplements, food labeling, cosmetics, pet food, food additives, food biotechnology, blood products, vaccines, tobacco products and medical devices. Handles complaints concerning food (except food items inspected by the USDA including meat, poultry and egg products), food labeling, cosmetics, dietary supplements and medical devices that are under FDA regulation.

Maintains the National Injury Information Clearinghouse, conducts investigations of alleged unsafe or defective products, and establishes product safety standards. Assists consumers in evaluating the comparative safety of products and conducts education programs to increase consumer awareness. Operates the National Electronic Injury Surveillance System, which monitors a statistical sample of hospital emergency rooms for injuries associated with consumer products. Maintains free hotline to provide information about recalls and to receive reports on unsafe products and product-related injuries. Publications describe hazards associated with electrical products and children's toys. Spanish-speaking operator available through the toll-free number listed above

Maintains the National Injury Information Clearinghouse, conducts investigations of alleged unsafe or defective products, and establishes product safety standards. Assists consumers in evaluating the comparative safety of products and conducts education programs to increase consumer awareness. Operates the National Electronic Injury Surveillance System, which monitors a statistical sample of hospital emergency rooms for injuries associated with consumer products. Maintains free hotline to provide information about recalls and to receive reports on unsafe products and product-related injuries. Publications describe hazards associated with electrical products and children's toys. Spanish-speaking operator available through the toll-free number listed above

Unresolved problems with businesses and others are selected for Turn to 2 investigation. Response to written requests is within 5 to10 days. Send: name, address, telephone number, or where you can be reached day or night, description of complaint, and copies of both sides of cancelled checks.

Unresolved problems with businesses and others are selected for Turn to 2 investigation. Response to written requests is within 5 to10 days. Send: name, address, telephone number, or where you can be reached day or night, description of complaint, and copies of both sides of cancelled checks.

Accepts complaints on telemarketing issues such as: junk faxes, Do-Not-Call violations, pre-recorded telephone messages, automatic telephone dialing systems, and unsolicited commercial e-mail messages to cell phones, pagers, and other wireless telecommunications devices. Under certain circumstances, the agency may pursue legal action on these cases. Also accepts general complaints from consumers on certain aspects of long distance telephone billing disputes including: land line, wireless, and internet service. Under certain circumstances, agency may provide mediation between consumer and service provider, but will not pursue legal action. Otherwise, will direct caller to the proper agency.

Accepts complaints on telemarketing issues such as: junk faxes, Do-Not-Call violations, pre-recorded telephone messages, automatic telephone dialing systems, and unsolicited commercial e-mail messages to cell phones, pagers, and other wireless telecommunications devices. Under certain circumstances, the agency may pursue legal action on these cases. Also accepts general complaints from consumers on certain aspects of long distance telephone billing disputes including: land line, wireless, and internet service. Under certain circumstances, agency may provide mediation between consumer and service provider, but will not pursue legal action. Otherwise, will direct caller to the proper agency.

Consumers can contact the OCC, file complaints about national banks, and get answers to frequently asked banking questions at the OCC's consumer site, HelpWithMyBank.gov. or by calling Customer Assistance Group at 800-613-6743.

Receives and acts on complaints regarding people labeled mentally ill or MR/DD concerning institutional or community practices/conditions; assures that detained institutionalized and discharged persons are informed of their rights; provides case advocacy and legal representation; monitors policies/procedures and all major incidents reported to Departments of Mental Health and MR/DD.

Receives and acts on complaints regarding people labeled mentally ill or MR/DD concerning institutional or community practices/conditions; assures that detained institutionalized and discharged persons are informed of their rights; provides case advocacy and legal representation; monitors policies/procedures and all major incidents reported to Departments of Mental Health and MR/DD.

For comments (including TITLE VI and ADA complaints) please contact the Benefits Admin - HR.