Coordinates with a variety of agencies to provide investigation of all types of consumer scams that may affect older adults. Topics may include improper debt collection, landlord/tenant issues, identity theft, home repair programs, finance company, auto purchase, cable TV, cell phone service, Internet service provider, mortgage company, realtor, telephone solicitation, and other complaints related to specific business interactions. The agency can/will refer a complaint or a violation to the county prosecutor, Ohio attorney general, Federal Trade Commission, Consumer Financial Protection Bureau, or other appropriate agencies with jurisdiction over the complaint. May also enforce violations through civil actions.