Provides information about defects and recalls concerning motor vehicles, motorcycles, scooters, RVs, trailers, child safety devices (seats), and other motor vehicle parts and equipment and accepts and investigates complaints concerning them. Develops safety standards to ensure motor vehicle and traffic safety.

Enforces and takes complaints concerning Ohio's Lemon Law. The Lemon Law requires auto manufacturers to repair or replace a new motor vehicle that has a problem or problems, covered by the warranty, that substantially impair the use, value or safety of the vehicle. The lemon law covers problems that occur within the first year of purchase or the first 18,000 miles of the vehicle, whichever comes first. The law requires manufacturers to notify buyers of their right to compensation if a vehicle is defective and establishes a consumer’s right to be refunded if the vehicle is not repaired or replaced within a reasonable period. Consumers may also look for information about complaints a company may have recieved through the Attorney General's Office as well as information as to how the dispute was resolved. May also search for lawsuits the office has filed against individuals and businesses that violate the state’s consumer laws.

Provides investigation of all types of consumer scams, along with one on one assistance to support residents who lose money or info to scams. Will attempt dispute resolution, including mediation with the parties (consumer and business), including debt collection abuses, home repair companies auto sales and car repairs, store pricing, appliance warranty issues, and other complaints related to specific business interactions with consumers. The agency can/will refer a complaint or a violation to the county prosecutor, Ohio attorney general, Federal Trade Commission, Consumer Financial Protection Bureau, or other appropriate agencies with jurisdiction over the complaint. May also enforce violations through civil actions.

For purchases of new cars on trucks who may have the Lemon Law in 1987 (this does not apply to used cars or trucks).

Coordinates with a variety of agencies to provide investigation of all types of consumer scams that Cuyahoga County residents encounter. Topics may include improper debt collection, landlord/tenant issues, identity theft, home repair programs, finance company, auto purchase, cable TV, cell phone service, Internet service provider, mortgage company, realtor, telephone solicitation, and other complaints related to specific business interactions. Can/will refer a complaint or a violation to the county prosecutor, Ohio attorney general, Federal Trade Commission, Consumer Financial Protection Bureau, or other appropriate agencies with jurisdiction over the complaint. May also enforce violations through civil actions.

The BBB AUTO LINE makes resolving your lemon law complaint as simple as possible. Their role is to open communication between you and your manufacturer and to assist in the speedy resolution of your auto warranty or lemon law dispute. AUTO-LINE will guide you each step of the way: through collecting documentation, negotiating a possible settlement and navigating the arbitration process. Learn more about the complete BBB AUTO LINE dispute resolution process by visiting the BBB website to get started.