Complaints Concerning Ohio's Lemon Law | Ohio Attorney General's Office

Enforces and takes complaints concerning Ohio's Lemon Law. The Lemon Law requires auto manufacturers to repair or replace a new motor vehicle that has a problem or problems, covered by the warranty, that substantially impair the use, value or safety of the vehicle. The lemon law covers problems that occur within the first year of purchase or the first 18,000 miles of the vehicle, whichever comes first. The law requires manufacturers to notify buyers of their right to compensation if a vehicle is defective and establishes a consumer’s right to be refunded if the vehicle is not repaired or replaced within a reasonable period. Consumers may also look for information about complaints a company may have recieved through the Attorney General's Office as well as information as to how the dispute was resolved. May also search for lawsuits the office has filed against individuals and businesses that violate the state’s consumer laws.

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211 Cleveland

Physical Address

30 E Broad St., 14th Flr., Columbus, OH 43215

Hours

M-F: 8:00am-7:00pm.

Voice

(800) 282-0515

voice | AGO Help Center

Application process

For instructions about submitting a complaint phone M-F: 8:00am-7:00pm or go to Website anytime. Complaints are submitted by phone, mail or through the Web site. Visit website to search for lawsuits the office has filed against individuals and businesses that violate the state’s consumer laws.

Fee

Free

Eligibility

Serves residents of Ohio who have a consumer complaint concerning a new car that is within the first year of purchase or the first 18,000 miles of the vehicle, whichever comes first.

Service area

United States

Agency info

Ohio Attorney General's Office

Acts as attorney for the State of Ohio and its departments, boards, and agencies and is responsible for the collection of debts owed to the state. The Attorney General's Office has enforcement authority in areas empowered by the General Assembly. These areas include: consumer protection, charitable solicitation, antitrust actions, and organized crime. The office works with local law enforcement agencies at their request and occasionally, at the invitation of local prosecutors, the Office will serve as special prosecutors in criminal cases.