Provides grade ratings on businesses, customer reviews, and dispute resolution. Accepts reports of unfair business practices and handles buyer/seller disputes concerning a company's products and services. Trade Specialists will investigate the consumer's issue and attempt to reach out to the company in question in order to reach a fair resolution. Does not provide legal enforcement or prosecute - but will share information with the Ohio Attorney General and other law enforcement agencies where warranted. Handles customer concerns with businesses in the following categories (but service not limited to these categories): Home improvement/repair, non-government owned utility companies, insurance companies, mortgage companies, banking, charities, check cashing, child care, realtors, restaurants (but doesn't handle food safety issues), and for-profit tax preparers. For medical facilities or services, will only help to resolve issues related to billing or customer service; does not take complaints concerning allegations of malpractice or medical competency.

Provides companies' business reviews, requests reports on charities, lists of accredited businesses in specific industries, assistance with complaints with businesses and order brochures on a variety of markeplace issues.

Promotes organic and ecological farming. Provides educational programming, including an annual conference, farm tours, workshops and webinars. Serves as a USDA-accredited organic certification agency.

Investigates housing discrimination complaints in Greene County. Provides advocacy services for persons who believe they have been discriminated against in housing (in the public or private sector whether rental units or purchased housing). Also assist with Landlord/Tenant issues as well as incidents of predatory lending.

Works to increase the public's awareness of scams that target consumers by offering a Scam Tracker website.

Provides information and referral services to people with Cystic Fibrosis and their families by connecting them with programs that help pay for the cost of treatments, co-pays, co-insurance, deductibles, and other living expenses. Helps clients compare available insurance plans so that they can make an informed decision when choosing a plan that maximizes coverage and reimbursement. Helps clients investigate adverse network, drug, and therapy coverage decisions, and provides guidance on appeals process. Helps connect clients with legal experts to navigate the Social Security application process and apply for Supplemental Security Income and Social Security Disability Insurance benefits. Direct assistance with unemployment applications is not provided. Callers will receive assistance with general unemployment questions and will be referred to employment and work accommodations experts and the callers' local unemployment office.

Provides information about utility consumer assistance programs, energy efficiency, energy choice and aggregation, and answers general questions about investor-owned residential utility service.

Offers money management education in group settings. Classes include: basic money management, credit, savings, planning for the future. Locations vary. Call for more information.

Provides consumer education on a variety of market place topics such as, but not limited to, identity theft, common scheme and scams, BBB services and scams against senior.

Provides financial education to agencies, organizations, individuals, and families. Offers programs in basic budgeting; credit and debt management; consumer issues; homebuyer education and counseling; and general money management.

BBB provides speakers, materials and programs to the general public, seniors, students, consumers, businesses and charities on a variety of topics including fraud, identity theft prevention, keeping children safe online and building better businesses. BBB's Center for Character Ethics also offers evaluation, education and recognition opportunities for businesses and nonprofits as well as student scholarship opportunities.

This program helps consumers with utility and miscellaneous referrals to connect with community programs to receive payment assistance.

Provides comprehensive reports (including evaluation and accreditation) of charities. Maintains lists of BBB Accredited Charities by industry. Hears complaints dealing with consumer issues with a business and/or their products or services. Handles complaints against doctors or attorneys only in relation to billing issues. Provides recorded and printed information about consumer topics. Offers accreditation for businesses. Assists with concerns about charity donations.

Maintains lists of businesses and charities and provides Business Profiles about them. Accepts reports of unfair business practices and handles complaints dealing with consumer dissatisfaction with businesses and/or their products or services. Provides printed information about consumer topics. Offers accreditation for businesses.

Provides information on federal agencies, programs, benefits, and services as well as consumer information. Covers topics such as government grant funding, federal jobs, passports and visas, Social security, birth certificates, Medicare and Medicaid, taxes, veterans benefits, identity theft, employment issues, places to authenticate documents, federal, state, local, and tribal governments resources, health, education and nutrition.

Provides consumer advice, consumer education, speakers, assistance with disputes with stores or other businesses.

Regulates providers of all kinds of utility services, including electric and natural gas companies, local and long distance telephone companies, water and wastewater companies, rail and trucking companies. Provides an automated system available for consumers.

Provides sessions for food stamp recipients and low income individuals/families on acquiring knowledge, skills, attitudes and behavior change necessary to maximize food dollars and achieve nutritionally sound diets.

Provides speakers for interested groups on issues related to natural gas, electric, telephone, and water utility services. Topics may include an overview of Ohio Consumers' Counsel and its services, consumer protection, energy efficiency, weatherization and telephone issues. Representatives also provide information at shows and fairs.

Enforces the Ohio Consumer Sales Practices Act and the Ohio Homebuyers’ Protection Act. Investigates complaints related to consumer protection laws and mediates disputes when warranted. Consumers may also look for information about complaints a company may have recieved through the Attorney General's Office as well as information as to how the dispute was resolved. Areas of inquiry include retail purchases, for-profit tax preparers, Internet auctions, pyramid schemes, advertising, business opportunities, home improvements, consumer credit, health spas, mail order businesses, new car parts, automobile repairs repairs, tax preparation companies, etc. Will investigate (and if warranted, prosecute) for-profit mortgage foreclosure counseling companies. Can take complaints on mortgage servicers concerning escrow issues and problems dealing with the application of payments. Cannot address complaints against mortage services concerning modifications or foreclosure issues. Cannot take complaints against banks. Does not provide legal advice or representation as a private attorney. Cannot handle consumer issues regarding the purchase of used cars, public utilities, doctors, lawyers, insurance, real estate, financial investments, and state agencies. Offers consumer tips, printed information, and presentations about consumer issues. May also search for lawsuits the office has filed against individuals and businesses that violate the state’s consumer laws.

Enforces the Ohio Consumer Sales Practices Act and the Ohio Homebuyers’ Protection Act. Investigates complaints related to consumer protection laws and mediates disputes when warranted. Consumers may also look for information about complaints a company may have recieved through the Attorney General's Office as well as information as to how the dispute was resolved. Areas of inquiry include retail purchases, for-profit tax preparers, Internet auctions, pyramid schemes, advertising, business opportunities, home improvements, consumer credit, health spas, mail order businesses, new car parts, automobile repairs repairs, tax preparation companies, etc. Will investigate (and if warranted, prosecute) for-profit mortgage foreclosure counseling companies. Can take complaints on mortgage servicers concerning escrow issues and problems dealing with the application of payments. Cannot address complaints against mortage services concerning modifications or foreclosure issues. Cannot take complaints against banks. Does not provide legal advice or representation as a private attorney. Cannot handle consumer issues regarding the purchase of used cars, public utilities, doctors, lawyers, insurance, real estate, financial investments, and state agencies. Offers consumer tips, printed information, and presentations about consumer issues. May also search for lawsuits the office has filed against individuals and businesses that violate the state’s consumer laws.

The agency represents residential consumers of investor-owned natural gas, electric, telephone and water utility companies before state and federal agencies, the Ohio legislature and the courts. Educates consumers and provides information about utility services, consumer protections and resources.

Care Consultation is a free personalized service helping families address issues that arise from Alzheimer's disease or other related dementias that can be requested by care partners/caregivers, persons living with dementia or community professionals. An individual action plan is created that can contain disease education, a safety plan, stress reduction, and any referrals to community resources needed.

BBB maintains Business Profiles for businesses and nonprofit across North America. BBB takes complaints and customer reviews for BBB Accredited Businesses and non-Accredited Businesses. Complaints deal with consumer issues regarding products or services and customer reviews pertain to an interaction or transaction with organizations. BBB asks all businesses to respond to complaints and reviews, and to address any issue(s) stated.