CONSUMER INFORMATION/COMPLAINTS | BETTER BUSINESS BUREAU OF DAYTON AND MIAMI VALLEY
Provides comprehensive reports (including evaluation and accreditation) of charities. Maintains lists of BBB Accredited Charities by industry. Hears complaints dealing with consumer issues with a business and/or their products or services. Handles complaints against doctors or attorneys only in relation to billing issues. Provides recorded and printed information about consumer topics. Offers accreditation for businesses. Assists with concerns about charity donations.
Categories
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211 Cleveland
Physical Address
15 W 4th St., Dayton, OH 45402
Hours
Phone and live chat hours: M-F: 9:00am-12:00noon and 1:00pm-4:00pm.
Fax
(937) 222-3338
Voice
Website
Application process
Complaints can be submitted online or by mail. Check website to look up businesses and charities, submit complaints, access business profiles, and other information through the website. Phone M-F: 9:00am-12:00noon and 1:00pm-4:00pm for information, to make a virtual appointment, or to speak to a representative. No walk-in service. Recorded information also available 24 hours a day, 7 days a week.
Fee
Free for complaints. Fixed fee for accreditation services.
Eligibility
Serves consumers in Clark, Darke, Greene, Miami, Montgomery, Preble, Shelby and northern Warren counties. For accreditation, business must have been in service for at least 6 months and meet and maintain specific accreditation standards.
Agency info
BETTER BUSINESS BUREAU OF DAYTON AND MIAMI VALLEY
Assists in resolving marketplace disputes. Provides accredited business rosters to the public by industry type and offers general consumer advice and business information.