Consumer services representatives assist Ohio insurance consumers through its toll-free hotline and educational materials, answer insurance inquiries, and investigate insurance complaints against companies and agents.

Provides investigation of all types of consumer scams. Will attempt dispute resolution, including mediation with the parties (consumer and business), including debt collection abuses, home repair companies auto sales and car repairs, store pricing, appliance warranty issues, and other complaints related to specific business interactions with consumers. The agency can/will refer a complaint or a violation to the county prosecutor, Ohio attorney general, Federal Trade Commission, Consumer Financial Protection Bureau, or other appropriate agencies with jurisdiction over the complaint. May also enforce violations through civil actions.

Provides free, direct services to consumers by responding promptly to general inquiries, investigating insurance complaints against companies and agents.

Handles questions and complaints about insurance; investigates complaints against insurance agents and various types of insurance including health, life, managed care, automobile and homeowner's.

Assist consumers, mental health advocates, behavioral health providers, employers, first responders and other stakeholders understand and navigate mental health and substance use disorder insurance. Facilitate investigations on consumers behalf if experiencing treatment access issues due to insurance.

Maintains lists of businesses and charities and provides Business Profiles about them. Accepts reports of unfair business practices and handles complaints dealing with consumer dissatisfaction with businesses and/or their products or services. Provides printed information about consumer topics. Offers accreditation for businesses.

Provides comprehensive reports (including evaluation and accreditation) of charities. Maintains lists of BBB Accredited Charities by industry. Hears complaints dealing with consumer issues with a business and/or their products or services. Handles complaints against doctors or attorneys only in relation to billing issues. Provides recorded and printed information about consumer topics. Offers accreditation for businesses. Assists with concerns about charity donations.

Assist consumers, mental health advocates, behavioral health providers, employers, first responders and other stakeholders understand and navigate mental health and substance use disorder insurance. Facilitate investigations on consumers behalf if experiencing treatment access issues due to insurance.

Assist consumers, mental health advocates, behavioral health providers, employers, first responders and other stakeholders understand and navigate mental health and substance use disorder insurance. Facilitate investigations on consumers behalf if experiencing treatment access issues due to insurance.

Provides grade ratings on businesses, customer reviews, and dispute resolution. Accepts reports of unfair business practices and handles buyer/seller disputes concerning a company's products and services. Trade Specialists will investigate the consumer's issue and attempt to reach out to the company in question in order to reach a fair resolution. Does not provide legal enforcement or prosecute - but will share information with the Ohio Attorney General and other law enforcement agencies where warranted. Handles customer concerns with businesses in the following categories (but service not limited to these categories): Home improvement/repair, non-government owned utility companies, insurance companies, mortgage companies, banking, charities, check cashing, child care, realtors, restaurants (but doesn't handle food safety issues), and for-profit tax preparers. For medical facilities or services, will only help to resolve issues related to billing or customer service; does not take complaints concerning allegations of malpractice or medical competency.

Handles consumer complaints on insurance matters. Investigates allegations of unethical conduct by insurance agents and agencies. The agency can assess a fine or suspend or revoke and insurance providers licenses. Note: Agency is NOT able to cancel any agreement or contract, give legal advice, or act as an attorney.

Handles consumer questions and complaints about insurance. Investigates complaints against insurance agents and various types of insurance including health, life, managed care, automobile and homeowners.

Assists Ohio insurance consumers through its toll-free hotline, educational materials, social media, community outreach and meeting one-on-one. Representatives respond to a wide variety of insurance inquiries and investigate insurance complaints against companies and agents.