Confidential advocacy, education, and information for consumers of long-term care services, including: * Complaint investigation * Consumer advocacy * Long-term care selection assistance * Transition coordination

Receives complaints against health care providers,nursing homes and other health care facilities for processing and investigation. The Bureau of Survey and Certification -Complaint Unit, is the centralized contact point and a coordinated information source for allegations of non-compliance with state and/or federal rules and regulations. Strives to ensure that Ohioans residing in or utilizing regulated health care entities in Ohio are provided a safe environment and high quality of care.

Investigates concerns and complaints about nursing homes, group homes, community based home health care, and assisted living facilities. Also handles complaints related to the MyCare managed care system. Complaints can be anonymous. Program also will help consumers select a long term care facility and provide information about local facilities. Operates a volunteer program that advocates for quality care for nursing home residents.

Investigates complaints against the following: Adult Care Facility, Ambulatory Surgical Centers, Clinical Laboratory, Comprehensive Outpatient Rehab Facility (CORF), End Stage Renal Dialysis, Home Health Agency, Hospice, Hospital, Residential Care Facility, Skilled Nursing Facility.

Investigates and responds to consumer complaints as well as allegations of abuse/neglect of residents in state licensed hospitals, nursing homes, dialysis centers, assisted living and rehabilitation facilities, hospice agencies, home health agencies, licensed and unlicensed group homes.

Avocates for residents of long term care facilities. Assists nursing home and group home residents with asserting their rights and with problems concerning Medicare, Medicaid, and social security. Handles complaints of long term care services provided in home and community settings. Promotes volunteer visitation and advocacy services.

Investigates and works to resolve complaints about long-term care in nursing homes, adult care homes, and community-based services.

Maintains lists of businesses and charities and provides Business Profiles about them. Accepts reports of unfair business practices and handles complaints dealing with consumer dissatisfaction with businesses and/or their products or services. Provides printed information about consumer topics. Offers accreditation for businesses.

Confidential advocacy, education, and information for consumers of long-term care services, including: * Complaint investigation * Consumer advocacy * Long-term care selection assistance * Transition coordination

Advocates for people receiving nursing home care, assisted living care and home care services. Investigates and attempts to resolve all types of complaints about care and services. In some cases, may mediate disputes between patients and their health care service provider. Provides information on long-term care options, laws, and regulations.

Advocates for long-term care consumers, including residents of nursing homes, assisted living facilities, group homes, as well as clients receiving in-home or community-based care services. Services include: complaint investigation regarding client rights violations, poor care and services, etc.; advocacy services; and general information and education.

Investigates and responds to consumer complaints and allegations of abuse/neglect of residents in Ohio state licensed hospitals, nursing homes, assisted living and rehabilitation facilities, Ohio Department of Health licensed group homes and unlicensed group homes.

Confidential advocacy, education, and information for consumers of long-term care services, including: * Complaint investigation * Consumer advocacy * Long-term care selection assistance * Transition coordination

Provides grade ratings on businesses, customer reviews, and dispute resolution. Accepts reports of unfair business practices and handles buyer/seller disputes concerning a company's products and services. Trade Specialists will investigate the consumer's issue and attempt to reach out to the company in question in order to reach a fair resolution. Does not provide legal enforcement or prosecute - but will share information with the Ohio Attorney General and other law enforcement agencies where warranted. Handles customer concerns with businesses in the following categories (but service not limited to these categories): Home improvement/repair, non-government owned utility companies, insurance companies, mortgage companies, banking, charities, check cashing, child care, realtors, restaurants (but doesn't handle food safety issues), and for-profit tax preparers. For medical facilities or services, will only help to resolve issues related to billing or customer service; does not take complaints concerning allegations of malpractice or medical competency.