Accepts and, where possible, attempts to resolve complaints regarding debt collection practices, misrepresentation, fraud, impersonation of government or law enforcement officials, unethical or improper conduct of personnel, or other inappropriate business practices of collection agencies or repossessors. Offers information about The Fair Debt Collection Practices Act. Violators of acceptable collection behaviors may be liable to consumer for $1000-$1500 compensation fees.

Coordinates with a variety of agencies to provide investigation of all types of consumer scams that Cuyahoga County residents encounter. Topics may include improper debt collection, landlord/tenant issues, identity theft, home repair programs, finance company, auto purchase, cable TV, cell phone service, Internet service provider, mortgage company, realtor, telephone solicitation, and other complaints related to specific business interactions. Can/will refer a complaint or a violation to the county prosecutor, Ohio attorney general, Federal Trade Commission, Consumer Financial Protection Bureau, or other appropriate agencies with jurisdiction over the complaint. May also enforce violations through civil actions.

Provides investigation of all types of consumer scams, along with one on one assistance to support residents who lose money or info to scams. Will attempt dispute resolution, including mediation with the parties (consumer and business), including debt collection abuses, home repair companies auto sales and car repairs, store pricing, appliance warranty issues, and other complaints related to specific business interactions with consumers. The agency can/will refer a complaint or a violation to the county prosecutor, Ohio attorney general, Federal Trade Commission, Consumer Financial Protection Bureau, or other appropriate agencies with jurisdiction over the complaint. May also enforce violations through civil actions.