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Collection Complaints | Consumer Financial Protection Bureau

1700 G Street Northwest, Washington, DC 20552

Not Applicable.

Eligibility

There are no restrictions for this service.

Required documents

Complaint form.

Hours

- Helpline available Monday through Friday from 8:00am to 8:00pm. - Website available 24 hours a day, 7 days a week.
(855) 411-2372

Voice - voice | 1-855-411-CFPB

https://www.consumerfinance.gov/complaint

Languages

- Utilizes language interpretation services for phone calls. - Website available in Spanish, Arabic, Chinese, Haitian Creole, Korean, Russian, Tagalog, and Vietnamese.

Application process

Clients should first attempt to resolve the issue with the collection agency or repossessor. Call the Consumer Helpline or visit the website for more information or to file a complaint.

Fees

No fee.

Service area

United States

Description

Accepts and, where possible, attempt to resolve complaints regarding unethical or improper conduct of personnel or other inappropriate business practices of collection agencies or repossessors.

Data provided by

211 Summit

Providing organization

Consumer Financial Protection Bureau

An independent federal agency that holds primary responsibility for regulating consumer protection with regard to financial products and services in the United States. Regulates and enforces fair lending practices with regards to banks, credit unions, securities firms, payday lenders, mortgage-servicing operations, foreclosure relief services, debt collectors, and other financial companies. Provides online information regarding money management.