Investigates and attempts to resolve all types of complaints about care provided to residents in licensed nursing homes and adult care facilities, and consumers of home care services. Ombudsman volunteers are present in nursing homes to speak with residents, observe conditions, and resolve simple complaints. The Ombudsman Program provides information on long-term care options, laws, and regulations.

Receives and acts on complaints regarding people labeled mentally ill or MR/DD concerning institutional or community practices/conditions; assures that detained institutionalized and discharged persons are informed of their rights; provides case advocacy and legal representation; monitors policies/procedures and all major incidents reported to Departments of Mental Health and MR/DD.

Advocates for people receiving nursing home care, assisted living care and home care services. Investigates and attempts to resolve all types of complaints about care and services. In some cases, may mediate disputes between patients and their health care service provider. Provides information on long-term care options, laws, and regulations.

Investigates and responds to consumer complaints as well as allegations of abuse/neglect of residents in state licensed hospitals, nursing homes, dialysis centers, assisted living and rehabilitation facilities, hospice agencies, home health agencies, licensed and unlicensed group homes.

Investigates and attempts to resolve all types of complaints about care provided to residents in licensed nursing homes, residential care facilities, adult care homes, long-term acute care hospitals and consumers of home care services. The Ombudsman Program provides information on long-term care laws, regulations, and rights.

Confidential advocacy, education, and information for consumers of long-term care services, including: * Complaint investigation * Consumer advocacy * Long-term care selection assistance * Transition coordination

Provides assistance to clients where an immediate change in residential setting is needed, where it is necessary to deal with law enforcement, or where there is alleged abuse or neglect of the client. Monitors residential and day programs, does complaint resolution, and acts for advocacy and protection of client rights.

Confidential advocacy, education, and information for consumers of long-term care services, including: * Complaint investigation * Consumer advocacy * Long-term care selection assistance * Transition coordination

Assists consumers in cases where an immediate change in residential setting is needed, where it is necessary to deal with law enforcement, or where there is alleged abuse or neglect of the consumer. Provides information and referral for all services. Monitors residential and day programs, does complaint resolution, and acts for advocacy and protection of client rights. This office also monitors Board compliance with legal regulations, oversees its accreditation, and evaluates its services in terms of goals and outcomes.

Seeks to improve the quality of care and quality of life of residents in nursing homes and other long-term care facilities in Ohio. Handles complaints, advocates for residents, and helps resolve problems between the individual and the long-term care provider. Offers information about resident's rights, quality of care, and quality of life. Can provide some information about advance directives such as living will and durable power of attorney for health care.

Investigates and works to resolve complaints about long-term care in nursing homes, adult care homes, and community-based services.

Provides grade ratings on businesses, customer reviews, and dispute resolution. Accepts reports of unfair business practices and handles buyer/seller disputes concerning a company's products and services. Trade Specialists will investigate the consumer's issue and attempt to reach out to the company in question in order to reach a fair resolution. Does not provide legal enforcement or prosecute - but will share information with the Ohio Attorney General and other law enforcement agencies where warranted. Handles customer concerns with businesses in the following categories (but service not limited to these categories): Home improvement/repair, non-government owned utility companies, insurance companies, mortgage companies, banking, charities, check cashing, child care, realtors, restaurants (but doesn't handle food safety issues), and for-profit tax preparers. For medical facilities or services, will only help to resolve issues related to billing or customer service; does not take complaints concerning allegations of malpractice or medical competency.

Provides information, referrals, and linkage to community services. Monitors residential and day programs, handles complaint resolution, and acts for advocacy and protection of client rights. This office also monitors the Board's compliance with legal regulations, oversees its accreditation, and evaluates its services in terms of goals and outcomes.

Maintains lists of businesses and charities and provides Business Profiles about them. Accepts reports of unfair business practices and handles complaints dealing with consumer dissatisfaction with businesses and/or their products or services. Provides printed information about consumer topics. Offers accreditation for businesses.

Accepts, receives and processes complaints against health care providers, (BOSC) Bureau of Survey and Certification Complaint Unit, Complaints are filed on a variety of issues, such as resident's rights, quality of care, quality of life, staffing, abuse, dietary, and environmental concerns

Investigates and responds to consumer complaints and allegations of abuse/neglect of residents in Ohio state licensed hospitals, nursing homes, assisted living and rehabilitation facilities, Ohio Department of Health licensed group homes and unlicensed group homes.

Investigates complaints and advocates for residents of long term care facilities. Assists nursing home and group home residents with asserting their rights and with problems concerning Medicare, Medicaid, and social security. Handles complaints of long term care services provided in home and community settings. Promotes volunteer visitation and advocacy services.

Advocates for long-term care consumers, including residents of nursing homes, assisted living facilities, group homes, as well as clients receiving in-home or community-based care services. Services include: complaint investigation regarding client rights violations, poor care and services, etc.; advocacy services; and general information and education.