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Answers questions, handles complaints and provides information about natural gas, electric, landline telephone, and water utility services, household goods movers, commercial motor carriers and railroad crossing safety.. Offers information to help consumers understand current utility issues, choose a supplier, enroll in utility assistance programs, and reduce energy costs. Also provides mediation and potential reconnection assistance when disconnection is threatened or occurs.

Answers questions, handles complaints and provides information about natural gas, electric, landline telephone, and water utility services, household goods movers, commercial motor carriers and railroad crossing safety.. Offers information to help consumers understand current utility issues, choose a supplier, enroll in utility assistance programs, and reduce energy costs. Also provides mediation and potential reconnection assistance when disconnection is threatened or occurs.

Provides information on utility service, including competitive utility services, utility rate aggregators (such as NOPEC), as well as information on available utility payment plans, energy conservation, public hearings on utilities, and the status of pending rate cases. Helps resolve disputes between consumers and utilities under PUCO jurisdiction, which cannot be resolved by the primary parties (NOTE: In Cuyahoga County, Cleveland Public Power, CPP, is NOT under PUCO jurisdiction). Monitors utilities for compliance with safety and service standards.

Monitors and enforces state laws against unfair, inadequate, and unsafe public utility and transportation services. Resolves consumer either informally or through a formal complaint process. Resolves disputes between utilities and residential, business, and industrial customers, as well as between competing utilities. Assures availability of adequate, safe, and reliable services to all residential, business, and industrial consumers. Provides information about rights and responsibilities as a utility customer. Publishes the Apples to Apples cost comparisons for energy services where customers have a choice. Regulates rates for utility services where customers do not have choices.

Answers questions, explains consumer programs (including but not limited to HEAP & PIPP), offers safety information, "Call Before You Dig" program, conservation tips, maps of service areas, and other services related to consumer electric and gas usage.

Answers questions, explains consumer programs (including but not limited to HEAP & PIPP), offers safety information, "Call Before You Dig" program, conservation tips, maps of service areas, and other services related to consumer electric and gas usage.