Answers questions, handles complaints and provides information about natural gas, electric, landline telephone, and water utility services, household goods movers, commercial motor carriers and railroad crossing safety.. Offers information to help consumers understand current utility issues, choose a supplier, enroll in utility assistance programs, and reduce energy costs. Also provides mediation and potential reconnection assistance when disconnection is threatened or occurs.

Regulates providers of all kinds of utility services, including electric and natural gas companies, local and long distance telephone companies, water and wastewater companies, rail and trucking companies. Provides an automated system available for consumers.

Provides the Patriot Plan, this program provides protections and benefits to military personnel and their families, can assist qualifying customers with maintaining utility service while serving on active duty

Answers questions, explains consumer programs (including but not limited to HEAP & PIPP), offers safety information, "Call Before You Dig" program, conservation tips, maps of service areas, and other services related to consumer electric and gas usage.

Provides consumer community assistance services addressing questions related to utilities and repair and utility line location information/811 services

Online tool compares prices, contract terms and other plan differences on electricity and natural gas energy options from a diverse group of competitive suppliers certified by the Public Utilities Commission of Ohio (PUCO).

Online tool compares prices, contract terms and other plan differences on electricity and natural gas energy options from a diverse group of competitive suppliers certified by the Public Utilities Commission of Ohio (PUCO).

Monitors and enforces state laws against unfair, inadequate and unsafe public utility and transportation services. Resolves consumer either informally or through a formal complaint process. Resolves disputes between utilities and residential, business, and industrial customers, as well as between competing utilities. Assures availability of adequate, safe, and reliable services to all residential, business, and industrial consumers. Provides information about your rights and responsibilities as a utility customer. Publishes the Apples to Apples cost comparisons for energy services where you have a choice. Regulates rates for utility services where you do not have choices.

Provides gas services for connection, repair, disconnection for residents of Ohio.

Represents interests of 4.5 million residential utility consumers in proceedings before state and federal regulators and in the courts, primarily before the PUCO.