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Public Utility Regulation/deregulation | Public Utilities Commission Of Ohio

Public Utilities Commission Of Ohio

180 E Broad St., Columbus, OH 43215

Required documents

Hours

M-F 8:00am-5:00pm.
(800) 686-7826
Voice·

voice | PUCO Call Center 1-800-686-PUCO

Fees

Free.

Service area

Ohio
Monitors and enforces state laws against unfair, inadequate, and unsafe public utility and transportation services. Resolves consumer either informally or through a formal complaint process. Resolves disputes between utilities and residential, business, and industrial customers, as well as between competing utilities. Assures availability of adequate, safe, and reliable services to all residential, business, and industrial consumers. Provides information about rights and responsibilities as a utility customer. Publishes the Apples to Apples cost comparisons for energy services where customers have a choice. Regulates rates for utility services where customers do not have choices.

Last Verified

11/14/2025

Providing organization

Public Utilities Commission Of Ohio
Regulates the rates and services of Ohio investor-owned utilities and telecommunication service providers and has safety regulation jurisdiction over transportation industries and gas pipeline operators. Responsible for the delivery of adequate, safe, reliable services at fair prices. Helps to resolve problems which arise between residential and business consumers and utility companies under PUCO jurisdiction.

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