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Utility Consumer Assistance And Protection / Complaints | Public Utilities Commission Of Ohio

Public Utilities Commission Of Ohio

180 E Broad St., Columbus, OH 43215

Required documents

Hours

M-F 8:00am-5:00pm.
(800) 686-7826
Voice·

voice | PUCO Call Center 1-800-686-PUCO

Fees

Free.

Service area

Ohio
Provides information on utility service, including competitive utility services, utility rate aggregators (such as NOPEC), as well as information on available utility payment plans, energy conservation, public hearings on utilities, and the status of pending rate cases. Helps resolve disputes between consumers and utilities under PUCO jurisdiction, which cannot be resolved by the primary parties (NOTE: In Cuyahoga County, Cleveland Public Power, CPP, is NOT under PUCO jurisdiction). Monitors utilities for compliance with safety and service standards.

Last Verified

11/14/2025

Providing organization

Public Utilities Commission Of Ohio
Regulates the rates and services of Ohio investor-owned utilities and telecommunication service providers and has safety regulation jurisdiction over transportation industries and gas pipeline operators. Responsible for the delivery of adequate, safe, reliable services at fair prices. Helps to resolve problems which arise between residential and business consumers and utility companies under PUCO jurisdiction.

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211 Cleveland