Provides investigation of all types of consumer scams, along with one on one assistance to support residents who lose money or info to scams. Will attempt dispute resolution, including mediation with the parties (consumer and business), including debt collection abuses, home repair companies auto sales and car repairs, store pricing, appliance warranty issues, and other complaints related to specific business interactions with consumers. The agency can/will refer a complaint or a violation to the county prosecutor, Ohio attorney general, Federal Trade Commission, Consumer Financial Protection Bureau, or other appropriate agencies with jurisdiction over the complaint. May also enforce violations through civil actions.

Regulates and enforces fair lending practices with regards to major national banks and lending institutions (not state chartered), and credit card companies. Accepts, and where warranted, acts to resolve consumer complaints regarding mortgage loans, car loans, student loans, pay day loans, other consumer loans, and bank account issues.