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Percentage of Income Payment plan (PIPP) is an extended payment arrangement that requires gas and electric companies regulated by the Public Utility Commission of Ohio (PUCO) to accept payments based on a percentage of the household income. Visit https://wocap.org/emergency-services/pipp/ to apply and/or schedule online and to view appointment tips.

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Percentage of Income Utility Payment Plans
Offers former electric utility PIPP Plus customers who are no longer a customer of the utility but still have a balance with the utility the opportunity to enroll in Post-PIPP Plus. Former customers will have 12 months (from the time they discontinue service with the utility) to earn arrearage credits by making payments to their former utility. For every payment of 1/60 of the arrearage, the customer earns an arrearage credit equal to 1/12 of the arrearage.

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Electric Service Payment Assistance
Percentage of Income Utility Payment Plans

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Gas Service Payment Assistance
Water Service Payment Assistance
Utility Assistance
Percentage of Income Utility Payment Plans
Electric Service Payment Assistance
Rent Payment Assistance

Allows customers to make a $175 payment in order to prevent disconnection or restore services between October 13, 2025 and April 15, 2026. A Special Reconnect Order (also known as Winter Rule) can be used once per season and will only maintain services for 30 days. After the Order expires, customers will be required to pay a monthly payment plan amount for the remaining bill balance in addition to their current charges each month.

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Utility Arrearage Payment Plans
Determines eligibilty and completes enrollment for the Percentage of Income Payment Plan Plus (PIPP) program. PIPP is a year round payment plan that offers households affordable monthly percentage of income payments that help maintain electric services. Each time a household makes their PIPP payment on time and in full, the household will receive a credit towards old electric utility debt and prevent new utility debt from occurring.

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Percentage of Income Utility Payment Plans
Offers a program that makes monthly payments more affordable on a year-round basis for customers of regulated electric and/or gas service providers. Offers incentive credit and an arrearage credit when PIPP Plus payments are made on-time and in-full: - Incentive Credit: Each time the client pays their required monthly payment on-time and in-full, the client no longer owes the rest of that month's billed amount (otherwise, this amount is added to the client's arrearages). - Arrearage Credit: Provides a 1/24 credit toward any old debt when payments are made on-time and in-full (if the client makes full, on-time payments for 24 straight months, then all of the arrearages will be eliminated).

Categories

Percentage of Income Utility Payment Plans
Electric Service Payment Assistance
Gas Service Payment Assistance
PIPP (Percentage of Income Payment Plan) Plus is an extended payment arrangement that requires regulated gas and electric companies to accept payments based on a percentage of the household income. Must re-verify eligibility status yearly.

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Percentage of Income Utility Payment Plans
Provides PIPP Enrollment and Recertification program, a year round payment plan that offers households' affordable monthly percentage payments that help maintain services. Each time a household makes their PIPP Plus payment on time and in full, the household will receive a credit towards old utility debt and prevent new utility debt from occurring.

Categories

Percentage of Income Utility Payment Plans
PIPP Plus is an extended payment arrangement that requires regulated gas and electric companies to accept payments based on a percentage of the household income. Individuals and/or /families participating in PIPP Plus are also eligible for assistance through the Electric Partnership Program to improve electric efficiency of low-income households and the Universal Service Fund.
Assists with gas and electric service by setting up payment plans based on household income.

Categories

Percentage of Income Utility Payment Plans
Electric Service Payment Assistance
Gas Service Payment Assistance

Allows customers to make a $175 payment in order to prevent disconnection or restore services between October 13, 2025 and April 15, 2026. A Special Reconnect Order (also known as Winter Rule) can be used once per season and will only maintain services for 30 days. After the Order expires, customers will be required to pay a monthly payment plan amount for the remaining bill balance in addition to their current charges each month.

Categories

Utility Arrearage Payment Plans

Categories

Percentage of Income Utility Payment Plans
Provides an income-based payment program for eligible gas and electric customers to maintain service. Customers who pay their monthly PIPP Plus payment on time (payment received before next bill is issued) and in full will receive two (2) credits: one (1) forgiving the rest of that monthly bill (incentive credit) and the second forgiving 1/24th of any balance they owed prior to enrolling in PIPP (arrearage credit). If the client makes full, on-time payments for 24 straight months, all of the arrearages will be eliminated. - Missed Payments: Gas customers have one billing cycle (30 days) from their anniversary date to make up any missed payments before being removed from the program. Electric customers may be dropped if they miss two (2) consecutive payments. Any missed (or late) payments will result in the loss of that month's credits (No fees are assessed for late payments). - NOTE: The entire bill balance will become due if dropped from the program. To be re-enrolled the client must make up all missed payments that is owed from the point of removal from PIPP Plus. In addition, must pay the bills for the current monthly service for those months not enrolled in PIPP Plus. Being dropped from the PIPP Plus program is independent of any action the utility company takes to disconnect service. Customers may ask to be removed from the PIPP Plus program at any time.

Categories

Gas Service Payment Assistance
Electric Service Payment Assistance
Percentage of Income Utility Payment Plans
PIPP Plus is an extended payment arrangement that requires regulated gas and electric companies to accept payments based on a percentage of the household income. If the client heats with gas or electric, they pay six percent of their monthly household income. If they heat and cool with electricity, they pay ten percent of their monthly household income.

Categories

Percentage of Income Utility Payment Plans
PIPP Plus is an extended payment arrangement that requires regulated gas and electric companies to accept payments based on a percentage of the household income. If the client heats with gas or electric, they pay six percent of their monthly household income. If they heat and cool with electricity, they pay ten percent of their monthly household income.

Categories

Percentage of Income Utility Payment Plans
Offers a program that makes monthly payments more affordable on a year-round basis for customers of regulated electric and/or gas service providers. Offers incentive credit and an arrearage credit when PIPP Plus payments are made on-time and in-full: - Incentive Credit: Each time the client pays their required monthly payment on-time and in-full, the client no longer owes the rest of that month's billed amount (otherwise, this amount is added to the client's arrearages). - Arrearage Credit: Provides a 1/24 credit toward any old debt when payments are made on-time and in-full (if the client makes full, on-time payments for 24 straight months, then all of the arrearages will be eliminated).

Categories

Electric Service Payment Assistance
Percentage of Income Utility Payment Plans
Gas Service Payment Assistance
Offers assistance with Electric and Gas bills by assisting with HEAP, Summer Crisis, and Winter Crisis

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Electric Service Payment Assistance
Gas Service Payment Assistance
Percentage of Income Utility Payment Plans
PIPP provides an opportunity for customers to manage electric, gas services by providing payment arrangements based on a percentage of the income of eligible households. For water assistance must have a shut-off notice.

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Water Service Payment Assistance
Rent Payment Assistance
Percentage of Income Utility Payment Plans
Provides a debt-relief payment plan for clients who are no longer eligible for, or choose not to remain on the PIPP Plus plan, but who still owe a balance on their utility bill. Customers who pay their monthly Graduate PIPP Plus payment on time and in full will have their remaining balance of that monthly bill and 1/12th of their prior balance forgiven. Gas customers pay an average of their most recent PIPP Plus amount and a budget billing amount. Electric customers pay either an average of their PIPP Plus amount and a budget billing amount or a regular budget payment, or the cost of the electric service billed each month. Customers have up to 14 months on Graduate PIPP Plus to retire their arrearage.

Categories

Electric Service Payment Assistance
Percentage of Income Utility Payment Plans
Utility Arrearage Payment Plans
Gas Service Payment Assistance

Offers a levelized payment plan that spreads the cost of heating and cooling over the whole year. The utility company calculates a customer's monthly bill based on a rolling 12-month average of the customer's previous bills, meaning customers receive bills for similar amounts during peak heating and cooling months and during off-peak months.

PIPP provides an opportunity for customers to manage electric, gas services by providing payment arrangements based on a percentage of the income of eligible households.

Categories

Percentage of Income Utility Payment Plans
Offers a levelized payment plan under which the utility predicts what future bills will be for a customer based on the prior year's bills and anticipated changes going forward. Offers budget billing plans which are intended to level out swings in utility bills due to seasonal changes in customer consumption and do not affect overall utility charges.

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Utility Budget Billing
Customer Service Center for AEP customers. Answers questions regarding service, billing, account information or if a person needs to report service problems. Can assist in setting up new service, changing name and/or address or transferring service. Provides information on various budget plans offerered by AEP including the one-third and one-sixth payment schedules. Also offers information on military family extended payment program.

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Electric Service Providers
Utility Budget Billing
Electric Service Connection/Repair
The Percentage of Income Payment Plan (PIPP) to help them manage their electric, gas bill and maintain services. Through PIPP, customers are placed on a payment plan with their utility company according to their household income.

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Percentage of Income Utility Payment Plans
PIPP Plus is an extended payment arrangement that requires regulated gas and electric companies to accept payments based on a percentage of the household income. Eligible customers are required to pay a percentage of their monthly household income (before taxes). Consumers are responsible for any unpaid portions or "arrearages" on their bill once they end participation or become ineligible for PIPP Plus. Families are provided assistance with questions, enrolling and re-certifying for PIPP Plus.

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Percentage of Income Utility Payment Plans