Investigates consumer complaints about any property insured or managed by the agency, including poor maintenance, dangers to health and safety, and concerns about mismanagement. Investigates fraud, waste, or abuse involving agency funds, and handles general questions regarding agency rental programs and procedures, including Housing Choice (Section 8) Vouchers. Refers callers to appropriate departments for complaint resolution depending on their issue.

Investigates reports of people who are suspected of committing fraud related to Akron Metropolitan Housing Authority (AMHA) housing.