Operates as a program that accepts and, where possible, attempts to resolve complaints regarding inaccurate or obsolete credit reports or ratings, illegal divulgence of credit information, unethical or improper conduct of personnel, or other inappropriate business practices of credit reporting companies.

Evaluates cases related to removing barriers to employment such as: - Sealing criminal records or application for a Certificate of Qualification for Employment (CQE) when applicable; - Sealing and expungement of Juvenile records; - Resolving credit report problems that interfere with employment; - Owed money from an employer (including minimum wage, overtime, and vacation pay); - Obtaining identification for employment purposes, including driver’s license reinstatement; - Obtaining or maintaining licenses/certifications; - Employment discrimination which has occurred within the last 12 months;