Investigates concerns and complaints about nursing homes, group homes, community based home health care, and assisted living facilities. Also handles complaints related to the MyCare managed care system. Complaints can be anonymous. Program also will help consumers select a long term care facility and provide information about local facilities. Operates a volunteer program that advocates for quality care for nursing home residents.

Publishes and distributes "The Senior Living Guide" - a quarterly directory of long term care facilities and services in Cuyahoga and neighboring counties for older adults. Publication is also designed to assist professionals who counsel individuals considering care options. Also, maintains a website that provides the "Senior Living Guide."

Provides public insurance to cover medical services to those of any age who require long term care, which may include doctor visits, some prescription drugs, hospital care, home care, long-term care, medical equipment, transportation, mental health, vision, dental, substance abuse services and other services. Medicaid is the payer of last resort - Medicare will be billed first if client is eligible for it.

- Provides public insurance to cover medical services. - Offers printed materials on long term care options and waivers to pay for these options. - NOTE: Must first apply for Base Medicaid to be eligible for a waiver to assist those of any age who require long term care, which may include doctor visits, some prescription drugs, hospital care, home care, long-term care, medical equipment, transportation, mental health, vision, dental, substance abuse services and other services. - Medicaid is the payer of last resort. - Medicare will be billed first if client is eligible.

Provides public insurance to cover medical services to those of any age who require long term care, which may include doctor visits, some prescription drugs, hospital care, home care, long-term care, medical equipment, transportation, mental health, vision, dental, substance abuse services and other services. Medicaid is the payer of last resort - Medicare will be billed first if client is eligible for it.

Provides public insurance to cover medical services that may include doctor visits, some prescription drugs, hospital care, home care, long-term care, medical equipment, transportation, mental health, vision, dental, substance abuse services, and other services. Medicaid is the payer of last resort - Medicare will be billed first if client is eligible.