Represents interests of 4.5 million residential utility consumers in proceedings before state and federal regulators and in the courts, primarily before the PUCO.

Provides information on billing or other customer service calls. To report an outage 877-468-8243.

Assists eligible low-income Ohioans meet the costs of home heating. The amount of annual HEAP benefits depends on federal funding levels, the number of people in the household and total income, primary fuel used to heat the home and disabilities in household. In most cases, the one-time benefit will be a credit applied to the energy bill by the utility company or fuel vendor. Funds are dispatched once per program year (June-May).