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Provides comprehensive reports (including evaluation and accreditation) of charities. Maintains lists of BBB Accredited Charities by industry. Hears complaints dealing with consumer issues with a business and/or their products or services. Handles complaints against doctors or attorneys only in relation to billing issues. Provides recorded and printed information about consumer topics. Offers accreditation for businesses. Assists with concerns about charity donations.

Categories

Debt Consolidation Service Complaints
Consumer Issues
Advertising Complaints
Contest/Sweepstakes/Lottery Complaints
Home Improvement/Repair Complaints
Better Business Bureaus
Charitable Organization Complaints
Insurance Complaints
General Consumer Complaints
Fraud Prevention
Consumer Education
Consumer Fraud Reporting
Check Seller/Casher Complaints
Provides investigation of all types of consumer scams, along with one on one assistance to support residents who lose money or info to scams. Will attempt dispute resolution, including mediation with the parties (consumer and business), including debt collection abuses, home repair companies auto sales and car repairs, store pricing, appliance warranty issues, and other complaints related to specific business interactions with consumers. The agency can/will refer a complaint or a violation to the county prosecutor, Ohio attorney general, Federal Trade Commission, Consumer Financial Protection Bureau, or other appropriate agencies with jurisdiction over the complaint. May also enforce violations through civil actions.

Categories

Automobile Manufacturer Complaints
General Consumer Complaints
Home Improvement/Repair Complaints
Charitable Organization Complaints
Cell Phone Complaints
Finance Company Complaints
Credit Union Complaints
Internet Service Provider Complaints
Collection Complaints
Government Consumer Protection Agencies
Debt Consolidation Service Complaints
Consumer Fraud Reporting
Bank/Savings and Loans Complaints
Check Seller/Casher Complaints
Home Health Care Complaints
Insurance Complaints

Maintains lists of businesses and charities and provides Business Profiles about them. Accepts reports of unfair business practices and handles complaints dealing with consumer dissatisfaction with businesses and/or their products or services. Provides printed information about consumer topics. Offers accreditation for businesses.

Categories

Outpatient Clinic Complaints
Consumer Education
Hospital Complaints
Check Seller/Casher Complaints
Charitable Organization Complaints
Advertising Complaints
General Consumer Complaints
Hospice Complaints
Contest/Sweepstakes/Lottery Complaints
Child Care Complaints
Home Improvement/Repair Complaints
Nursing Facility Complaints
Fraud Prevention
Bank/Savings and Loans Complaints
Better Business Bureaus
Insurance Complaints
Adult Residential Facility Complaints
BBB maintains Business Profiles for businesses and nonprofit across North America. BBB takes complaints and customer reviews for BBB Accredited Businesses and non-Accredited Businesses. Complaints deal with consumer issues regarding products or services and customer reviews pertain to an interaction or transaction with organizations. BBB asks all businesses to respond to complaints and reviews, and to address any issue(s) stated.

Categories

Consumer Education
General Consumer Complaints
Contest/Sweepstakes/Lottery Complaints
Consumer Fraud Reporting
Home Improvement/Repair Complaints
Better Business Bureaus
Check Seller/Casher Complaints
Insurance Complaints
Fraud Prevention
Consumer Issues
Advertising Complaints
Coordinates with a variety of agencies to provide investigation of all types of consumer scams that Cuyahoga County residents encounter. Topics may include improper debt collection, landlord/tenant issues, identity theft, home repair programs, finance company, auto purchase, cable TV, cell phone service, Internet service provider, mortgage company, realtor, telephone solicitation, and other complaints related to specific business interactions. Can/will refer a complaint or a violation to the county prosecutor, Ohio attorney general, Federal Trade Commission, Consumer Financial Protection Bureau, or other appropriate agencies with jurisdiction over the complaint. May also enforce violations through civil actions.

Categories

Collection Complaints
Debt Consolidation Service Complaints
Check Seller/Casher Complaints
Home Improvement/Repair Complaints
Automobile Manufacturer Complaints
Cell Phone Complaints
General Consumer Complaints
Provides grade ratings on businesses, customer reviews, and dispute resolution. Accepts reports of unfair business practices and handles buyer/seller disputes concerning a company's products and services. Trade Specialists will investigate the consumer's issue and attempt to reach out to the company in question in order to reach a fair resolution. Does not provide legal enforcement or prosecute - but will share information with the Ohio Attorney General and other law enforcement agencies where warranted. Handles customer concerns with businesses in the following categories (but service not limited to these categories): Home improvement/repair, non-government owned utility companies, insurance companies, mortgage companies, banking, charities, check cashing, child care, realtors, restaurants (but doesn't handle food safety issues), and for-profit tax preparers. For medical facilities or services, will only help to resolve issues related to billing or customer service; does not take complaints concerning allegations of malpractice or medical competency.

Categories

Charitable Organization Complaints
Hospital Complaints
Hospice Complaints
Nursing Facility Complaints
Child Care Complaints
Consumer Fraud Reporting
General Consumer Complaints
Better Business Bureaus
Adult Residential Facility Complaints
Home Improvement/Repair Complaints
Advertising Complaints
Consumer Education
Fraud Prevention
Bank/Savings and Loans Complaints
Outpatient Clinic Complaints
Check Seller/Casher Complaints
Insurance Complaints
Consumer Issues
Contest/Sweepstakes/Lottery Complaints