Complaints - State Chartered Financial Institutions | Ohio Department Of Commerce
77 S High St., Flr. 21, Columbus, OH 43215
Complaints must be sent by mail. May phone to request complaint form or you may download and submit a completed complaint form via website. Upon receipt of your complaint, a letter will be sent to the financial institution, requesting a response to you within 30 days. The institution is asked to provide the Division with a copy of its response. If a response is not forthcoming, as requested, a reminder letter will be sent to the financial institution. Cannot address complaints against national banks, federal savings & loan associations, federal savings banks, or federal credit unions (if the name of an institution contains "N.A.," "National," "Federal," "FSA," "FSB," "f.s.b.," or "FCU", it is a federally chartered institution). Cannot resolve contractual disputes, undocumented factual disputes between a financial institution and a customer, or disagreements about policies and procedures. Cannot act as an advocate or ombudsman on client's behalf, and cannot conduct detailed investigations of individual complaints.
Free.
United States
Description
Accepts complaints that may help consumers resolve problems with an Ohio-chartered financial institution. Maintains a list of these institutions on website including persons to contact at each.
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211 Cleveland
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Providing organization
Ohio Department Of Commerce
State agency that regulates commerce in Ohio. Accepts consumer complaints and provides referral to mortgage foreclosure counseling agencies across the state.