Utility Arrearage Payment Plans (SPECIAL RECONNECT ORDER) | Duke Energy
Allows customers to make a $175 payment in order to prevent disconnection or restore services between October 13, 2025 and April 15, 2026. A Special Reconnect Order (also known as Winter Rule) can be used once per season and will only maintain services for 30 days. After the Order expires, customers will be required to pay a monthly payment plan amount for the remaining bill balance in addition to their current charges each month.
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211 UWGC
Physical Address
139 East Fourth Street, Cincinnati, OH 45202
Hours
mon 8:30am - 4:30pm;tue 8:30am - 4:30pm;wed 8:30am - 4:30pm;thu 8:30am - 4:30pm;fri 8:30am - 4:30pm
Voice
Application process
Contact Duke Energy customer service.
Fee
There is no enrollment fee and the initial payment is $175. Monthly fees vary by amount due.
Eligibility
Open to Duke Energy customers in threat of disconnection or with services already disconnected.
Service area
Hamilton County, Ohio
Adams County, Ohio
Warren County, Ohio
Clinton County, Ohio
Butler County, Ohio
Brown County, Ohio
Clermont County, Ohio
Agency info
Duke Energy
Duke Energy supplier manages, provides, and operates regulated electric and gas operations to customers in the Southwest Ohio and Northern Kentucky.