250 N Woodbridge Ave., Chillicothe, OH 45601

By appointment only. Appointments take place by phone.

If enrolling into PIPP for the first time must make an appointment. Phone to make an appointment 24 hours a day, 7 days a week. May phone agency for more information M-F: 8:00am-4:00pm. Can also apply by mail using the Energy Assistance Application, which can be found on the website, requested by phone (through the Ohio Development Services Agency), or picked up at local libraries or other public agencies. If applying by mail the application will take 12 to 16 weeks to process. REVERIFICATION: May make an appointment or walk-in (if applicable) at a community action agency to reverify. --Reverification must occur no more than 12 months from the previous reverification date. The reverification date is the actual date on which the customer completed the documentation of household income (reverification deadline should appear on monthly bills) --Since the customer is required to reverify any change in household size and income, the customer's reverification date may change from year to year. It's strongly encouraged that customers postmark reverification 12-16 weeks prior to deadline because process takes 12-16 weeks once Ohio Development Services Agency receives application. --If reverification process is not complete by deadline, customers may be dropped from PIPP program. Client may download reverification application on website (Select "Energy Assistance Programs" from the drop-down menu labeled "Individual" on homepage. Then select "Energy Assistance Programs Application".) Customers who have not reverified by their reverification date will receive a letter from the Ohio Department of Development, letting them know they have 30 days to reverify or risk being removed from the program. --Must submit completed application and necessary documents to address listed on application. --Those who are claiming zero/no income, odd jobs, or other income (not through a paycheck) must make an in-person appointment (cannot mail application, the Ohio Development

Free to enroll. Once on the plan, households that use both gas and electricity to heat home pay 5% of gross monthly income to gas company and 5% to electric company. People with all-electric homes pay 10% of their gross monthly income to electric company. Customers with ZERO income are required to make a $10 minimum payment; however, for electric, the $10 payment may be waived for up to 180 days.

Ohio customers of a PUCO regulated utility that participates in the PIPP Plus program and have a household income at or below 175% of the federal poverty guidelines (Any change in household income must be reported to local community action agency as soon as possible). Households with a balance still qualify for enrollment. Must agree to accept any other energy assistance offered (Home Weatherization, etc). Any person with a fraudulent act (bad check, income not being reported, etc.) will be immediately dropped from the plan, any credits awarded from the point of fraud on will be added back to bill, and person will be ineligible to reapply for 24 months. All persons who share a common kitchen or bath are considered members of the same household and must apply on one application; in addition, college students who are absent from the home solely for the purpose of college attendance must be included in the application and cannot apply separately. The plan is not available to landlords who include utilities in the rent.

Ross County, Ohio