Utility Service Payment Assistance (HOME ENERGY ASSISTANCE - HEA SUBSIDY) | Northern Kentucky Community Action Commission
533 West Pike Street, Covington, KY 41011
All services are accessible, Full Wheelchair Access.
Open to active Duke Energy customers with a household income at or below 200% of the Federal Poverty Guidelines.
- Natural gas only customers are eligible to receive a credit to their account for the months of January-April.
- Customers receiving both gas and electric, and those receiving electric service only are eligible to receive a credit to their account for the months of January-April, and July-September.
Utility bill (Account number and name on account for main heating fuel sources and electric bill, most current heating bill OR statement from landlord if heating expenses are included in rent OR statement from utility company if applicant participates in a Pre-Pay Electric Program),Proof of income (Proof of all household income from the previous month),Social security card (Proof of Social Security Number for each member of the household)
mon 8:30am - 3:30pm tue 8:30am - 3:30pm wed 8:30am - 3:30pm thu 8:30am - 3:30pm fri 8:30am - 3:30pm
voice | Appointment Scheduling Line
Virtual appointments may be scheduled online. Walk-ins accepted for in-person service.
No fee to apply. Customers will be responsible for Duke Energy charges beyond the assistance provided by the subsidy.
Campbell County, Kentucky Grant County, Kentucky Boone County, Kentucky Kenton County, Kentucky
Offers a recurring utility bill credit to income-eligible Duke Energy electric and gas customers during designated peak heating and cooling months.
211 UWGC
Northern Kentucky Community Action Commission
Regional community action agency providing a variety of supportive services focused on family and children, housing and weatherization, and career readiness.