- Develops a plan for the care of older adults, people with disabilities and people with chronic health issues so the clients can return to or remain in their homes. - Also serves juveniles and individuals with developmental disabilities, substance use disorders and mental health issues. - Services include assessing the client's needs, coordinating the delivery of needed services, completion of paperwork required by authorized providers, ensuring services are obtained in accordance with the case plan and monitoring progress to ensure that services are having a beneficial impact on the client.