9926 Lorain Ave., Cleveland, OH 44102

Online: 24 hours a day, 7 days a week; Cleveland's St. Clair Avenue store: M-F: 10:00am-5:00pm; Cleveland's Lorain Avenue store: M-F: 10:00am-4:00pm; Technical Support: M-F: 9:00am-4:30pm.

Visit website 24 hours a day, 7 days a week for information or to start the purchase process or walk in to the store during store hours to start the purchase process. For information, phone 24 hours a day, 7 days a week and leave message. Eligibility approval for online orders may take up to 2 business days.

Minimal fee for refurbished computers; wireless internet service $15-16/month (free modem and installation); mobile "hot spot" $60 initial fee + $15-16/month for service.

Household income must be below the 200% poverty level or the applicant must be currently enrolled in an income-based government assistance program (Adult & Child Mental Health Case Management, Employment Services, Extended Foster Care, Food Support (a dated letter showing current eligibility is required), Financial Assistance, such as GA, TANF, etc. (a dated letter showing current eligibility is required), Head Start, Low-Income Home Energy Assistance Program (LIHEAP), Medicaid or Medical Assistance (bring a document that says "MA" or "Medical Assistance" on it), The National School Lunch Program's Free or Reduced Lunch Program, Section 8, Federal Public Housing Assistance, or Group Residential Housing (GRH), Social Security Disability (SSD), Supplemental Security Income (SSI), A Statement of benefits from Social Security, General Assistance, Veteran Administration, Retirement/Pension or Unemployment Benefits.)