BANKING REGULATIONS AND CONSUMER COMPLAINTS | FEDERAL RESERVE BANK OF CLEVELAND
Responsible for enforcing certain federal laws related to banking, including the Truth in Lending Act, the Community Reinvestment Act, and the Home Mortgage Disclosure Act. Accepts complaints about state-chartered banks that are members of the Federal Reserve System from bank customers experiencing discriminatory treatment or deceptive actions covered by these laws. If contacted regarding an institution that is not part of the Federal Reserve System, will refer to the proper regulator. Cannot resolve contract disputes or matters that are the subjects of pending lawsuits. Problems with individual banks regarding customer service or specific bank policies are not addressed by federal law or regulation and may not be covered by the laws mentioned above.
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211 Cleveland
Physical Address
1455 E 6th St., Cleveland, OH 44114
Hours
M-F: 7:00am-7:00pm (Cleveland time) or 24 hrs a day, 7 days a week by Internet.
Voice
Website
Application process
Phone for information or to register a complaint M-F: 7:00am - 7:00pm, or fill out form online. Investigations usually last 30-60 days.
Fee
Free.
Eligibility
No restrictions on who may call.
Agency info
FEDERAL RESERVE BANK OF CLEVELAND
Responsible for enforcing the Truth in Lending Act, the Community Reinvestment Act, and the Home Mortgage Disclosure Act as well as other laws that protect consumers in their dealings with state-chartered banks that are members of the Federal Reserve System. The bank works to maintain a stable monetary system, to promote an efficient and competitive banking system, and to protect consumer rights related to banking relationships and transactions. Provides economic research on the region and community education activities about money and its role in individual and business life in the United States.