Consumer Inquiries - Includes Power Outage Reporting, Supplier Choice | Aes Ohio
Provides a phone number to report power outages in event of storms and other events exterior to an individual home. Provides customer assistance with securing and maintaining electric power, billing concerns, payment arrangements, consumer complaints, etc. Provides basic consumer education regarding electricity and its use. Offers information that will help consumers make price comparisons between suppliers and provides list of suppliers.
Data provided by
211 Cleveland
Physical Address
Hours
Hours for call center are M-F: 8:00am-5:00pm, except holidays. Automated phone line takes reports of outages 24 hours a day, 7 days a week, 365 days a year.
Website
Application process
Phone for service. The automated line is the best way to report an outage when a large event like a storm has happened. Utility will track the information and provide updates to the automated line as they become available. Can also send a non-urgent email from the website. A response will be sent within 3 business days. Bill payment mailing address is AES Ohio, PO Box 740598, Cincinnati, OH 45274-0598.
Fee
Free.
Eligibility
Ohio residential customers of Dayton Power and Light. AES provides service in portions of the following counties: Clinton, Darke, Fayette, Greene, Mercer, Miami, Montgomery, Preble, Ross, Shelby, Van Wert, and Warren.
Service area
Greene County, Ohio
Ross County, Ohio
Preble County, Ohio
Shelby County, Ohio
Clinton County, Ohio
Miami County, Ohio
Van Wert County, Ohio
Darke County, Ohio
Montgomery County, Ohio
Mercer County, Ohio
Fayette County, Ohio
Warren County, Ohio
Agency info
Aes Ohio
AES Ohio is the principal subsidiary of DPL Inc. (DPL), a regional energy provider and an AES company. AES Ohio, a regulated electric utility, provides service to over 527,000 customers in West Central Ohio.