Consumer Inquiries | Utility Pipeline - Pike Natural Gas Company
Provides customer assistance with utility connection/disconnection, service or billing complaints, payment plan arrangements, and a list of other service providers for price comparisons. Repairs exterior gas lines (from meter to gas main) and performs maintenance on the community wide-natural gas delivery system. Also provides basic consumer education regarding natural gas and its use.
Categories
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211 Cleveland
Physical Address
4100 Holiday St. Nw, Ste. 201, Canton, OH 44718
Hours
Customer service phone line is answered M, F: 8:30am-5:30pm; Tu, W, Th: 8:30am-4:30pm; Sat: 8:30am-12:00noon. The emergency reporting line is 24 hours a day, 7 days a week. Repair and maintenance services take place M-F: 8:00am-5:00pm.
Voice
Voice
Voice
Application process
Phone 9-1-1 for gas leaks or other emergencies. To report an outage or service irregularity, phone the emergency reporting line. For payment plan or billing inquiries, phone during customer service phone line hours to speak with a staff member. May also email non-emergency questions to customer service via the "Contact Us" tab on the website.
Fee
Free for consumer questions or reporting, but standard fees apply for utility service.
Eligibility
Open to any customer or potential customer within the service territory.
Service area
United States
Agency info
Utility Pipeline - Pike Natural Gas Company
Operates as an investor-owned public utility that sells natural gas and provides gas transportation services to customers in Ohio, eastern Indiana, western Pennsylvania, Virginia and West Virginia.