Client Rights Office | Frontline Service
1744 Payne Ave., Cleveland, OH 44114
Required documents
Hours
M-F: 9:00am-5:00pm. Does not answer phone from 12:00noon-1:00pm daily. Crisis services available 24hrs a day, 7 days a week.
(216) 274-3528
Voice
Fees
Free.
Service area
Ohio
Provides a grievance process for clients of the agency, including those involved with the Coordinated Shelter Intake process. Takes complaints and concerns and will attempt to provide mediation on behalf of the client where applicable.
Last assured
01/26/2026
Providing organization
Frontline Service
Reaching out to adults and children in Northeast Ohio to end homelessness, prevent suicide, resolve behavioral health crises and overcome trauma.