Serves households in the City of Cleveland. Income limits are: household of one: $34,050; two: $38,009; three: $43,750; four: $48,006. Must own and reside in the home where repairs are needed for at least one year; home must not be for sale; property taxes must be current (or on payment plan). Can help with a duplex, but will only help with the furnace and/or hot water tank in the owner's home - will not work on the renter's home. Will work on furnaces that are tied into central air conditioning - but only if the problem affects heating functions during the heating season.

Agency will advise, but will need: Proof of Income (accepts a variety of proof) Proof of Residence (accepts current utility bill) six months of bank statements. Application and documentation must be complete before service can be initiated.

Program is temporarily on hold - it may not be active again until January 12th, 2026 (also, agency is closed - reopening January 5th, 2026). Otherwise, active year-round service provided as arranged between agency and client. Hot water tank repairs take place year-round. Amount of time between application and service may vary from case to case (in most cases this is 2-3 days - but this may change during periods of high demand).