Accepts and, where possible, attempts to resolve complaints about cell phone service including issues with rates, coverage plans, poor signal, unauthorized charges or debits to accounts, mid-contract price increases, being switched to a more expensive cell phone plan without permission or other problems. Also accepts complaints regarding the availability, security measures, incompetence, negligence, quality of service, excessive fees, misrepresentation, fraud, unprofessional conduct or other inappropriate business practices of internet service providers.