Electric Service Providers | Ohio Edison - A Firstenergy Company
76 South Main Street, Akron, OH 44308
Not Applicable.
Eligibility
Ohio Edison serves portions of Northeast Ohio.
Required documents
None.
Hours
Customer service representatives available Monday through Friday from 8:00am to 6:00pm. Automated services available by phone 24 hours a day, 7 days a week.
(888) 544-4877
Voice·
voice | Power Outages 1-888-LIGHTSS
(800) 633-4766
Voice·
voice | Customer Service
Languages
Spanish.
Application process
Call the toll-free customer service number, send a text, or visit the website for more information.
Interactive Text Messaging:
Get started with this service by texting REG to 544487 (LIGHTS). Once registered, users can send the following commands to 544487 (LIGHTS):
- REG: register for text messages.
- BAL: obtain an account balance.
- OUT: report a power outage.
- STAT: obtain status on a report outage.
- HELP: get a list of keywords and link to FAQs.
- PAUSE: temporarily stop receiving alerts.
- RESUME: reactivate alert.
- CANCEL: resets the current two-way conversation.
- UNSUBSCRIBE: stop current alert from being received.
- STOP: stop all alerts.
Fees
Varies according to service.
Service area
Ohio
Serves as an investor-owned electric system responsible for the generation, transmission, sale, and/or distribution of electricity to retail or end-use customers.
Last assured
12/29/2025
What's Here
Providing organization
Ohio Edison - A Firstenergy Company
Operates as a public entity that provides the generation, transmission, sale, and distribution of electricity to retail or end-use customers. Note: this is a commercial business.