Protects consumers by monitoring and enforcing Public Utilities Commission of Ohio (PUCO) rules and state laws against unfair, inadequate and unsafe public utility and transportation services. Resolves consumers' disputes either informally between the consumer and the company or through PUCO's formal complaint process. Resolves disputes between utilities and residential, business, and industrial customers, as well as between competing utilities. Assures availability of adequate, safe and reliable services to all residential, business, and industrial consumers. Provides with information about your rights and responsibilities as a utility customer. Regulates rates for utility services where consumers do not have choices.