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Winter Crisis / Emergency Home Energy Assistance Program (E-HEAP/EHEAP) | Community Action Akron Summit

670 West Exchange Street, Akron, OH 44302

- Serves households in Summit County with gross income at or below 175% of the Federal Poverty Guidelines. NOTE: Some income is deemed excludable such as income earned by dependent minors under 18 years old, child support paid-out, health insurance premiums, and some Medicare costs. - Either gas or electric service or both must have been disconnected or be in threat of being disconnected OR - Need to establish new service OR - Need to pay to transfer service OR - For those who use bulk fuel for heating, tank must be at 25% or less or have less than a 10-day supply AND - Must be a United States citizen. NOTE: To utilize Winter Crisis, household must not be currently using a Medical Certificate because this takes the household out of disconnect status.
Appointments are scheduled for Monday through Friday from November 1st, 2025 through March 31st, 2026.
(330) 436-0261

Voice - voice | Energy Assistance Appointment Hotline

(330) 253-8806

Voice - voice | Central Office

(330) 643-0711

Voice - voice | Head Start/Early Head Start Enrollment

(330) 572-8298

Voice - voice | Foster Grandparent Program

https://www.ca-akron.org

None.

- Starting Friday October 31st, 2025. call the Energy Assistance Appointment Line or visit online at https://app.capappointments.com to see if an appointment can be made and to schedule an appointment. NOTE: New appointments are generally added Monday, Tuesday, Wednesday, and Friday at 8:00am. Appointments fill up quickly. Check back the next day to see if new appointments are added. NOTE: Please text HEAP to 33030 for more information, questions, or help.

No fee to apply. Utility reconnection fee is not covered. A reconnection fee may have to be paid to the utility before the utility is turned back on.

Summit County, Ohio

Description

Provides financial assistance to reconnect or maintain home heating services for eligible households once per heating season. Generally assists with a payment up to: - $175 for PUCO regulated companies. - $750 for non-PUCO regulated utilities (such as a municipal utility). - $1,200 for those who use bulk fuel (oil, propane, kerosene, or bottled gas). - $650 for coal, wood, or solid fuels. - $1,500 in heating unit repairs or replacements. NOTE: Scheduling an appointment automatically places a 1-time hold on disconnection for REGULATED utilities until after the scheduled appointment date (unless a previous hold was placed on the customer's account). The appointment must be at least 48 hours before the scheduled disconnection. - Customers are only allowed one (1) disconnection hold for an assistance appointment per Winter Crisis Program (WCP) season. - Rescheduling removes the hold and possibly triggers loss of service.

Data provided by

211 Summit

Providing organization

Community Action Akron Summit

Provides a wide range of diverse and comprehensive services and programs to address the needs of low-income residents of Summit County. Offers programs such as: Energy Assistance, Foster Grandparent, Head Start/Early Head Start, Pathways HUB, and the Community Action Earned Income Tax Credit Program.