Medical Extension Of Service | American Electric Power

American Electric Power

1 Riverside Plaza, Columbus, OH 43215-2372

Eligibility

AEP customers with medical conditions who require electricity to maintain their health.

Required documents

Medical certification that has been completed by a physician.

Hours

Mon-Sun 24 hours.

(888) 216-3505

Voice

Languages

Translators available upon request.

Application process

Telephone.

Fees

Vary.

Service area

Franklin County, Ohio

Offers medical certifications to delay disconnection for those with medical conditions who require electricity to maintain their health. Individuals must request a medical certification form from AEP and have the physician complete it. Also provides third party notices.

Last Verified

11/24/2025

What's Here

Health Issues Utility Disconnection Protection

Providing organization

American Electric Power

Maintains electrical services for 25 counties in Central and Southern Ohio.

Data provided by

LSS 211 Central Ohio