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Utility Disconnection Protection (MEDICAL CERTIFICATE) | Duke Energy

Duke Energy

139 East Fourth Street, Cincinnati, OH 45202

All services are accessible.

Eligibility

Open to Duke Energy customers in threat of disconnection who have a qualifying medical condition.

Required documents

Other documents (Written verification from qualifying medical professional stating that termination of utility service will aggravate the medical condition of the resident. )

Hours

mon 7:00am - 4:00pm tue 7:00am - 4:00pm wed 7:00am - 4:00pm thu 7:00am - 4:00pm fri 7:00am - 4:00pm

Application process

Ohio customers may complete the Medical Certificate Request Form online. 

Kentucky customers should contact Duke Energy Customer Service by phone to request a Medical Certificate Form be faxed to their medical provider.

Fees

None

Service area

Warren County, Ohio Grant County, Kentucky Butler County, Ohio Kenton County, Kentucky Brown County, Ohio Clermont County, Ohio Hamilton County, Ohio Campbell County, Kentucky Clinton County, Ohio Boone County, Kentucky

Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. Ohio customers are permitted a maximum of three medical extensions within a rolling 12-month period and Kentucky customers are permitted medical certificates as long as customer has not defaulted on a previous medical certificate payment plan.

Last Verified

10/03/2025

Providing organization

Duke Energy

Duke Energy supplier manages, provides, and operates regulated electric and gas operations to customers in the Southwest Ohio and Northern Kentucky.

Data provided by

211 UWGC