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Utility Service Payment Assistance (HOME ENERGY ASSISTANCE PROGRAM-HEAP) | Cincinnati-Hamilton County Community Action Agency

1740 Langdon Farm Road, Cincinnati, OH 45237

All services are accessible.
Eligibility

Open to residents of Hamilton County at or below 175% federal poverty guidelines who have utility service from an electric or natural gas company regulated by the Public Utility Commission of Ohio.

Note: Examples of eligible heating sources include natural gas, electric, fuel oil/kerosene, propane, coal, wood, or pellets, etc.

Required documents
Utility bill,Birth certificate (For all household members.),Proof of citizenship (For all household members.),Other documents (List of all household members with birthdates.),Social security card (For all household members.),Photo ID (For all individuals listed on utility bill.)
Hours
mon 8:00am - 5:00pm tue 8:00am - 5:00pm wed 8:00am - 5:00pm thu 8:00am - 5:00pm fri 8:00am - 5:00pm
Application process

Application required, to apply you can:

  1. Apply online
  2. Mail in application to listed mailing address. Applications can be found online or picked up at local a JFS, library, Area on Aging agency, or your local energy assistance provider.
  3. Create an appointment with your local energy assistance provider.
Fees

None to apply.

Service area
Hamilton County, Ohio

Offers a heating bill credit to eligible households through the Home Energy Assistance Program, also known as HEAP, one time per year. Assistance is applied directly to the bill for a household's primary heating source. Applications are accepted between July 1st and May 31st.

Last assured
01/21/2025
Providing organization
Cincinnati-Hamilton County Community Action Agency

Nonprofit organization that provides a variety of social services including workforce development, home energy assistance, early childhood education, housing, and youth programs.