Complaints / Appeals: Summer Crisis, Winter Crisis, Heap, Pipp

Complaints / Appeals: Summer Crisis, Winter Crisis, Heap, Pipp | Step Forward

1801 Superior Ave., Ste. 400, Cleveland, OH 44114

Eligibility

Clients and applicants for HEAP, PIPP Plus, Winter Crisis, and Summer Crisis.

Hours

Office hours: M-Th: 8:00am-12:00noon. Can visit website 24 hours a day, 7 days a week. Clients have 30 days from the date they receive or would reasonably receive their eligibility or benefit notification to appeal decisions.

(216) 357-2621

Voice - voice | Central Information & Intake

(216) 696-0770

Fax

(216) 589-9922

Voice - voice | Head Start Program Number

(216) 480-4327

Voice - voice | HEAP Information Line 216-480-HEAP

(216) 696-9077

Voice - voice | Main Administrative number

https://stepforwardtoday.org

Application process

Visit the website and go to Contact, at the bottom of the page click on "feedback" link for complaints or click on the "appeal" link for appeals. Clients have 30 days from the date they receive or would reasonably receive their eligibility or benefit notification to appeal decisions. Must mail in the completed form to: Step Forward EAP Appeal, Attention EAP Coordinator 1801 Superior Ave. 4th Fl. Cleveland, OH. 44114. If no access to a computer, caller may walk-in for assistance. NOTE: Record a complaint in Navigate to this agency.

Fees

Free.

Service area

Cuyahoga County, Ohio

Description

Accepts and complaints and appeals regarding the following Ohio Department of Development programs: HEAP, PIPP Plus, Winter Crisis, and Summer Crisis.

Data provided by

211 Cleveland

What's Here

Government Complaints/Government Ombudsman Offices

Providing organization

Step Forward

Assists low-income County residents to improve their situations through job readiness, training and placement, rent and utility assistance, various social services, Head Start programs, and information/referral.