Customer Solutions Center | American Electric Power
American Electric Power
1 Riverside Plaza, Columbus, OH 43215-2372
Eligibility
Potential or current AEP customers.
Required documents
Current customers will need their AEP account number.
Hours
Mon-Sun 24 hours.
(888) 216-3505
Voice
Languages
Translators available upon request.
Application process
Telephone.
Fees
Vary with service.
Service area
Franklin County, Ohio
Customer Service Center for AEP customers. Answers questions regarding service, billing, account information or if a person needs to report service problems. Can assist in setting up new service, changing name and/or address or transferring service. Provides information on various budget plans offerered by AEP including the one-third and one-sixth payment schedules. Also offers information on military family extended payment program.
Last Verified
11/24/2025
Providing organization
American Electric Power
Maintains electrical services for 25 counties in Central and Southern Ohio.
Data provided by
LSS 211 Central Ohio