Customer Solutions Center | American Electric Power
1 Riverside Plaza, Columbus, OH 43215-2372
Potential or current AEP customers.
Current customers will need their AEP account number.
Mon-Sun 24 hours.
Translators available upon request.
Telephone.
Vary with service.
Franklin County, Ohio
Customer Service Center for AEP customers. Answers questions regarding service, billing, account information or if a person needs to report service problems. Can assist in setting up new service, changing name and/or address or transferring service. Provides information on various budget plans offerered by AEP including the one-third and one-sixth payment schedules. Also offers information on military family extended payment program.
LSS 211 Central Ohio
American Electric Power
Maintains electrical services for 25 counties in Central and Southern Ohio.